Relationship Executive

TieTalent; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the EAP and Occupational Health sector is seeking a Junior Account Manager in Manchester. This role involves managing client portfolios, ensuring retention, and achieving KPIs in a fast-paced environment. The ideal candidate will possess strong communication skills and be organized, with excellent attention to detail. The position offers clear career progression and a range of employee benefits.

Benefits

25 days' holiday plus bank holidays

Day off on your birthday

Cash plan for you and your children

Contractual sick pay

Private medical insurance after 5 years

Pension and life insurance

Holiday season bonus after 3 years

Profit share scheme

Free on-site gym

Company incentives and discount schemes

Qualifications

• Strong communication skills, adaptable to different audiences.
• Organized with excellent attention to detail and accuracy.
• Proficient in Microsoft Office, especially Excel, Word, and PowerPoint.

Responsibilities

• Managing a portfolio of EAP, intermediary, and Occupational Health clients.
• Achieving telephony KPIs and maintaining high standards of customer service.
• Identifying opportunities for up-selling and promoting additional services.

Skills

Communication

Organizational skills

Attention to detail

Adaptability

Multi-tasking

Tools

Microsoft Office

Job description

About

THE OPPORTUNITY

This is a once-in-a-career opportunity for an exceptional counselling professional to join a truly service-led business, the industry-leading EAP and OH provider & Sunday Times 'Best Places to Work' organisation, Health Assured. With an unrivalled track record of strong year-on-year growth in its subscription model business, Health Assured supports over 80,000 organisations and 13 million lives across the UK & Ireland. Part of the global Peninsula Group, with 14 operating companies and a group turnover of circa £400m, there is substantial financial backing for further expansion, including acquisition and international development. This presents an unparalleled career advancement opportunity for the right individual.

Health Assured has been recognised as The North West's Top 100 Best Companies to work for and Top 10 Best Companies to Work for in the Health & Social Care sectors.

The Role

Each Junior Account Manager is responsible for managing their own portfolio, developing and nurturing client relationships to ensure understanding, support promotion, and identify additional revenue opportunities. Responsibilities include day-to-day management of your portfolio, engaging with clients and intermediaries, managing renewal terms, negotiating renewals, liaising with intermediaries, affinity groups, and direct clients, providing excellent service, conducting review meetings via telephone, maintaining accurate CRM records, and negotiating renewal pricing. This is an office-based role, primarily via telephone, virtual meetings, and email, with occasional client visits.

The role offers excellent career prospects and a clear progression pathway up to Account Director. The ideal candidate should be comfortable working in a fast-paced environment, possess a professional attitude, and be capable of handling difficult conversations.

Day-to-Day Responsibilities

• Managing a portfolio of EAP, intermediary, and Occupational Health clients with contracts under £3,000.
• Proactively managing client relationships to meet retention and renewal targets.
• Achieving telephony KPIs.
• Implementing new client setups.
• Handling 40-60 renewals per month to achieve a 95% retention rate.
• Providing consultancy on product options and specialist services like onsite training and Critical Incident Stress Management (CISM).
• Identifying opportunities for up-selling and promoting additional services, with a target of £10,000 new business per quarter.
• Securing at least 3 new client wins per quarter.
• Gathering client feedback to inform service development.
• Maintaining high standards of customer service and support to the sales and bid teams.
• Keeping personal renewal reports updated daily, highlighting at-risk clients and opportunities.
• Providing weekly updates on renewals, activities, and outstanding tasks.

Candidate Requirements

• Organized with excellent attention to detail and accuracy.
• Proficient in Microsoft Office, especially Excel, Word, and PowerPoint.
• Strong communication skills, adaptable to different audiences.
• Ability to multi-task and meet objectives within deadlines.
• Willingness to work towards targets and KPIs such as daily talk time, renewal rates, and call volume.

Benefits

• 25 days' holiday plus bank holidays
• Day off on your birthday
• Cash plan for you and your children
• Holidays increase after 2 and 5 years of service
• Contractual sick pay
• Private medical insurance after 5 years
• Pension and life insurance
• Holiday season bonus after 3 years
• Profit share scheme
• Season ticket loan
• Cycle to work scheme
• Access to Employee Assistance Programme
• Free on-site gym
• Company incentives and discount schemes

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Location

• Manchester, England

Languages

• English