Relationship Management Apprentice

NatWest Group; Sheffield; On-site; GBP 26,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals for an apprenticeship in their Commercial Mid Market Team. This role offers comprehensive training and mentorship, setting you on a path to success in the financial services sector. You will develop essential skills in customer relationship management, problem-solving, and stakeholder engagement. With a competitive salary and a range of flexible benefits, this apprenticeship is an excellent opportunity for those passionate about learning and growth. Join a diverse team and embark on a rewarding career journey with us.

Benefits

Healthcare Benefits

Generous Holiday Entitlement

Retirement Fund Contribution

Flexible Working Options

Qualifications

• Strong communication and interpersonal skills to build relationships.
• Ability to maintain a strong customer focus and solve problems.

Responsibilities

• Liaising with customers to build sustainable relationships.
• Supporting management of customer contact strategies.

Skills

Communication Skills

Stakeholder Management

Interpersonal Skills

Problem Solving

Organizational Skills

Analytical Skills

Education

GCSE in Maths

GCSE in English

Job description

Join us in October 2025 as an Apprentice in our Commercial & Institutional - Commercial Mid Market Team.

• We'll provide all the technical training you'll need to be successful in your role
• You'll complete the externally accredited Senior Financial Services Customer Advisor Level 3 apprenticeship programme, which will set you up with excellent career prospects. For more information about the programme please see our FAQs
• Our people are the foundation that success is built on, so we're passionate about supporting them too. We'll support you in completing your programme and you'll be part of our growing community of apprentices
• This job does not meet Skilled Worker visa sponsorship requirements

We thrive through diversity and value the variety of backgrounds, perspectives and opinions in the room - and if you value this too, there's a place for you with us

What you ll do

As a Relationship Management Apprentice within our Commercial & Institutional - Commercial Mid Market Team you will :

• Liaising with customers and our prospective customers by being focussed on building sustainable, long term relationships - always focussing on the customer experience and delivering positive customer outcomes
• Carrying out telephone meetings with our customers to include service reviews and helping to protect them through fraud/security reviews. You will also attend and take part in face to face customer meetings from time to time
• Supporting the management of our customer contact strategies, through diary planning and booking appointments for our Relationship Managers
• Providing Relationship Managers with well researched briefs and information for their customer meetings
• Contributing to the management of risk to ensure we always work within the Bank's requirements.
• Learning and understanding how to follow a lending request from beginning to end and supporting with the management of the process

What you'll learn

Taking on an apprentice role could be a fantastic starting point or change for your career. You'll receive support every step of the way, with guidance, training and mentoring to help you reach your full potential. Your line manager will set you up with goals and an individual learning plan, to help you complete professional qualifications or technical trainings

Your learning journey will include:

• An understanding of how your organisation fits within the financial services industry
• Knowledge of how the financial services' legal and regulatory framework operates and how this applies to your role
• Understanding and fulfilling your customers' needs
• Developing strong, effective relationships with your colleagues
• Analysing and solving problems within regulatory guidelines and your company's policies
• Growth in your role and continuous improvement and development

The skills you ll need

We're looking for people with a passion for learning and high levels of determination, motivation, and drive to succeed. You'll have strong communication, stakeholder management and interpersonal skills with the ability to build, maintain and enhance relationships at all levels.

You'll also need:

• The ability to maintain a strong customer focus
• An innovative and creative mindset
• Good problem solving skills and a proactive and inquisitive mindset, with the ability to challenge and offer solutions
• An analytical, numerate, and logical skillset with the ability to adapt well to change
• Good planning and organisational skills with the ability to prioritise and manage your time effectively

What else you need to know

An Apprenticeship is a development programme. At NatWest we offer apprenticeship programmes for candidates who have little or no qualifications or experience in the subject of study.

If you have substantial experience or qualifications in the apprenticeship subject, you may be overqualified and not meet the programme criteria. Please make sure you have checked the FAQs before applying to ensure you meet the requirements.

Eligibility

It would be ideal if you can provide evidence of your grade A-C or Level 4, Maths and English GCSE or equivalent results, but this is not necessary to start with us as an apprentice. If you didn't manage to achieve the desired grades or cannot provide evidence of your qualifications, then we'll support you during your apprenticeship.

How we ll reward you

You'll join on a competitive salary of £25,020.

You'll also benefit from:

• A range of protection, healthcare and lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme
• A generous holiday entitlement of 25 days, plus bank holidays
• A monthly contribution to your retirement fund

To find out more about the benefits we offer, check out our rewards and benefits page .

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours , we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.