Patient Support Agent

Doccla; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a fast-growing health tech company as a Patient Support Agent, providing exceptional service to patients and clinicians. You'll resolve queries, educate users, and support team members in a dynamic environment. Ideal for compassionate, tech-savvy individuals eager to make a difference.

Benefits

Full training provided remotely

Qualifications

• Strong verbal and written communication skills.
• Previous experience in a customer-facing role.
• Comfortable working with computer systems.

Responsibilities

• Provide friendly, professional support to patients and clinicians.
• Resolve queries and offer guidance via phone and email.
• Educate users on remote monitoring tools.

Skills

Communication

Proactive Attitude

Tech-Savvy

Tools

Zendesk

Job description

Join to apply for the Patient Support Agent role at Doccla

Join to apply for the Patient Support Agent role at Doccla

About Doccla
We’re Doccla – a fast-growing health tech company pioneering virtual wards. We enable hospitals, community services, and commissioners to care for patients remotely using our innovative technology and comprehensive support services. Patients are discharged from physical wards into virtual ones, allowing them to recover comfortably at home, while health systems benefit from improved efficiency and capacity.

Backed by top-tier investors such as Lakestar, General Catalyst, and Speedinvest, we've recently raised £35 million in Series B funding. We're solving real, pressing problems in healthcare and scaling rapidly.

This is an exciting opportunity to join a mission-driven, entrepreneurial team at a pivotal stage in our growth. We’re united by a shared goal: to lead the transformation of virtual healthcare.

About Doccla
We’re Doccla – a fast-growing health tech company pioneering virtual wards. We enable hospitals, community services, and commissioners to care for patients remotely using our innovative technology and comprehensive support services. Patients are discharged from physical wards into virtual ones, allowing them to recover comfortably at home, while health systems benefit from improved efficiency and capacity.

Backed by top-tier investors such as Lakestar, General Catalyst, and Speedinvest, we've recently raised £35 million in Series B funding. We're solving real, pressing problems in healthcare and scaling rapidly.

This is an exciting opportunity to join a mission-driven, entrepreneurial team at a pivotal stage in our growth. We’re united by a shared goal: to lead the transformation of virtual healthcare.

What You’ll Do

As a Patient Support Agent at Doccla, you'll be at the heart of delivering exceptional service to our patients and clinical partners. You will:

• Provide friendly, professional support to patients and clinicians using our services and medical devices.

• Resolve queries and offer clear, empathetic guidance via phone and email.

• Educate users on how to get the most from our remote monitoring tools.

• Work within healthcare regulations, ensuring data protection and patient safety standards are upheld.

• Support and mentor team members, especially new joiners, fostering a collaborative team environment.

• Share feedback and contribute to continuous improvement in patient experience.

What We're Looking For

We’re looking for someone who is compassionate, tech-savvy, and comfortable in a dynamic environment.

Essential skills and qualities:

• Strong verbal and written communication skills.

• Previous experience in a customer-facing role (healthcare experience is a bonus, not a requirement).

• A proactive and positive attitude.

• Comfortable working with computer systems and learning new software.

• Experience using customer service tools (e.g., Zendesk or similar).

• A reliable internet connection that supports video calls.

• Flexibility to work full-time, including evenings, weekends, and bank holidays on a rotating basis (shifts between 8am–9pm).

Nice to have:

• Experience in healthcare, tech support, or virtual services.

• Familiarity with operating in a regulated environment.

Why Join Doccla?

• Join a purpose-driven company making a meaningful impact on people’s lives.

• Be part of a collaborative, supportive team where your ideas and input are valued.

• Thrive in a fast-paced environment with opportunities for personal and professional growth.

• Full training provided remotely.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Other

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Doccla by 2x

Sign in to set job alerts for “Support Representative” roles.

Phone Support Specialist (Fincrime - Fraud)

EverWell - Customer Support Specialist (Remote, UK)

London, England, United Kingdom 18 hours ago

Customer Support Specialist - United Kingdom

Customer Success / Customer Support - London - 2025

London, England, United Kingdom 1 week ago

Customer Service - Meaningful Client Interactions

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

Northern Ireland, United Kingdom 8 hours ago

London, England, United Kingdom 5 hours ago

London, England, United Kingdom 13 hours ago

London, England, United Kingdom 3 months ago

Edinburgh, Scotland, United Kingdom 1 week ago

Newcastle Upon Tyne, England, United Kingdom 1 week ago

Glasgow, Scotland, United Kingdom 1 week ago

Technical Customer Support Engineer (remote)

Senior Technical Sales Support Specialist

Aldermaston, England, United Kingdom 5 months ago

Enterprise Customer Support Specialist (Remote, Europe Full Time Contract)

London, England, United Kingdom 5 days ago

Reading, England, United Kingdom 1 week ago

City Of London, England, United Kingdom £30,000 - £40,000 1 week ago

Technical Support Specialist - Articulated / Rigid Haulers

Duxford, England, United Kingdom 1 month ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.