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Head of Cards Operations | London, UK

FxPro

London

On-site

GBP 80,000 - 120,000

Full time

Yesterday

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Job summary

A leading international fintech company is seeking a Head of Cards Operations in London. This role involves leading the strategy and execution of card-related operations, ensuring compliance and efficiency. The ideal candidate will have extensive experience in card operations and strong leadership skills, thriving in a fast-paced environment. Join a dynamic team and contribute to innovative financial services.

Benefits

Medical and Life Insurance

Pension Scheme

Partial coverage for gym memberships

Annual Season Ticket Loans

Birthday vouchers

Weekly team lunch

Free snacks and beverages in the office

Qualifications

10+ years of experience in banking or fintech with a strong background in card operations.
Proven leadership experience managing large operational teams.

Responsibilities

Ensure smooth and timely cards issuance and re-issuance.
Create and maintain relationships with Card Schemes.
Coordinate technical implementation with card processors.

Skills

Leadership

Problem-solving

Project Management

Communication

Education

Bachelor's degree in Business

Bachelor's degree in Finance

Bachelor's degree in Information Systems

Bachelor's degree in Engineering

Tools

SQL

Join FxPro: a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Nassau, and Dubai. FxPro boasts a diverse workforce of over 500 employees representing 40 nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.

As the Head of Cards Operations, you will lead the strategy, execution, and optimization of all card-related operational processes. This includes oversight of card issuance, transaction processing, cost efficiency, fraud operations, dispute management, scheme compliance, and partnerships with processors, card networks, and card manufacturers. The ideal candidate is deeply familiar with the operational demands of digital-native financial services and thrives in a high-growth, fast-paced environment.

Responsibilities

Ensure the smooth and timely cards issuance and re-issuance
Create, improve, maintain, and monitor relationships with Card Schemes
Handle Clients' Card requests
Improve existing and suggest new card features
Coordinate, monitor, and ensure the technical implementation with card processors and other Card Management systems
Assist the BI team in identifying and structuring data from various vendors related to card transactions
Work closely with the COO to deliver and maintain a competitive card product and new features for our clients

Requirements

Bachelor's degree in Business, Finance, Information Systems, Engineering, or a related field
10+ years of experience in banking or fintech, with a strong background in card operations
Deep knowledge of card processing systems, regulations, and operational workflows
Proven leadership experience managing large operational teams
Strong understanding of card scheme rules (Visa, Mastercard, Amex, etc.)
Excellent communication, problem-solving, and project management skills
Experience with real-time card monitoring of global processors and implementation/migration
Experience with principal membership and understanding of reward schemes
Experience with VISA Direct and credit cards
Knowledge of SQL and core banking systems

Our Benefits