Nottingham Store Crew (Fixed Term, Part-Time)

FATFACE; Nottingham; On-site; GBP 18,000 - 24,000; Full time

Job summary

A leading company in the retail sector is seeking enthusiastic individuals to join their customer service team. You will be the face of the business, providing exceptional service and ensuring customer satisfaction. This role offers opportunities to learn about products and engage with customers in a friendly environment. Join a team that values inclusion and positive relationships.

Benefits

25 days holiday plus bank holidays

Generous monthly discount allowance

Perkbox access

Thrive learning platform

Dental insurance

Pension scheme

24/7 EAP support

Sick pay allowances

Sabbatical leave

Enhanced family-friendly policies

Qualifications

• Customer service experience is desirable but not essential.
• Strong interpersonal and communication skills.

Responsibilities

• Greet and serve customers warmly, ensuring a memorable experience.
• Handle sales, orders, and refunds efficiently at the tills.
• Maintain general housekeeping and tidiness of the shop floor.

Skills

Customer Service

Interpersonal Skills

Communication

Teamwork

Time Management

Job description

Who are we?

For over 30 years, we have traveled, laughed, and grown. We believe life is for living and is more fun with those we love. Our purpose is to bring style and positivity to our customers' lives through the clothes we make, the things we do, and the values we uphold. We are Made for Life.

Equality and inclusion are not just aspirations but our standards. We promote and drive equality within our workforce to create an inclusive environment where everyone can connect with our customers, colleagues, and communities. You will play a key role in fostering a workplace free from prejudice, racism, sexism, harassment, bullying, and other forms of marginalization.

Role Overview

You are the face of our business, placing the customer at the center of everything you do. Greeting and serving customers in a friendly, enthusiastic, and professional manner, you show genuine interest in their needs and will have the opportunity to learn about our products to assist them effectively.

Role Responsibilities

• Greet and thank customers warmly, wishing them a fond farewell to ensure a memorable experience.
• Provide exceptional service by using your product knowledge to help customers find the best items for them, both in-store and across multi-channel sales.
• Handle sales, orders, and refunds efficiently at the tills.
• Assist with deliveries, stock replenishment, and setting up new stock on the shop floor.
• Maintain general housekeeping and tidiness of the shop floor and back of house.
• Stay updated on company activities and promotions.
• Support floor moves, sale setups, and product launches.
• Adhere to all FatFace policies and procedures, including GDPR compliance.

Competencies

• Deliver excellent customer service focused on customer needs and satisfaction.
• Show passion and enthusiasm for the FatFace brand, embodying our vision and values.
• Align with the company's social and environmental missions, actively supporting initiatives.
• Provide a genuine, authentic, and proactive approach to customer interactions.
• Act with integrity, demonstrating interest and understanding of others.
• Respect and value team members at all levels, fostering positive relationships.
• Engage actively in team activities and initiatives.
• Use humor appropriately and tailor your approach to each customer.
• Promote alternative shopping options across our multichannel platform.
• Maintain operational standards across delivery handling, visual merchandising, health and safety, housekeeping, and stock management.

Experience

• Customer service experience is desirable but not essential.
• Strong interpersonal and communication skills.
• Positive attitude and proactive mindset.
• Ability to work effectively under pressure.
• Confidence to take initiative and work independently when needed.
• Team-oriented with good time management skills.

Benefits of working with us

• 25 days holiday plus bank holidays.
• Generous monthly discount allowance.
• Perkbox access from day one, offering discounts, wellbeing content, and more.
• Thrive learning platform with extensive training resources.
• Dental insurance (employee-funded).
• Pension scheme.
• 24/7 EAP support (UNUM, Retail Trust, Fashion Textiles Support).
• Sick pay allowances.
• Sabbatical leave based on length of service.
• Enhanced family-friendly policies, including maternity leave.
• Refer-a-friend scheme.

If this sounds like the opportunity for you, apply today!