Retirement Housing Officer Worcestershire

TN United Kingdom; Worcester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is seeking a compassionate Retirement Housing Officer to support residents in retirement properties across the Severn region. The role involves managing housing-related issues, collaborating with various professionals, and ensuring excellent, person-centered support. Ideal candidates will have strong housing knowledge, customer service skills, and the ability to work independently across a large area. A driver's license and access to a car are required.

Qualifications

• Experience in community-based roles with vulnerable adults.
• Ability to manage time-sensitive cases and adapt to challenges.

Responsibilities

• Support residents in retirement properties, ensuring independence and security.
• Respond to housing-related issues and work with social workers and health professionals.
• Participate in an out-of-hours on-call rota.

Skills

Customer Service

Interpersonal Skills

Time Management

Housing Knowledge

Tools

Microsoft Packages

Job description

Social network you want to login/join with:

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Client:

Platform Housing Group

Location:

Worcester, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

c18838a83e45

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

We’re looking for a confident, compassionate, and community-minded Retirement Housing Officer to join our team in the Severn region — covering areas including Droitwich, Malvern, Bromyard, Hereford, Worcester, Upton, and nearby villages.

In this role, you’ll be supporting residents living in retirement properties within the community. These homes range from bungalows to flats, and you’ll play a key role in helping older residents live independently and securely.

Based from Rowan Court in Worcester, you’ll manage a busy, varied patch — responding to housing-related issues, safeguarding concerns, anti-social behaviour, and tenancy queries. You’ll work in the community and closely with social workers, health professionals, families, police and other internal teams to provide excellent, person-centered support.

No two days are the same — you’ll have the opportunity to take ownership of cases and build rapports with the people you support, in the community.

The role is site-based, 35 hours per week (typically worked 9am-5pm however we can offer some flexibility), and includes occasional participation in an out-of-hours on-call rota (around once every 3 months).

About You

You’ll be someone who thrives in a varied role, with strong housing knowledge, people skills, and the ability to work confidently and independently across a large geographical area. You’ll come from a community-based role with the experience of being able to adapt to different challenges whilst maintaining a calm and responsive approach.

You’ll have excellent customer service skills and be able to change your approach accordingly. You’ll have exceptional time management skills and an understanding that some cases will be time sensitive.

You’ll be customer focused and have some awareness of working with vulnerable adults and safeguarding. You’ll have great interpersonal skills and be able to communicate with people from diverse backgrounds. You’ll also be very confident in using ICT software such as Microsoft Packages systems and the ability to adapt to using other systems. You’ll have experience and knowledge of updating records and ensuring accurate information is being recorded.

You’ll have the ability to work as part of a multi-disciplinary team to ensure the needs of our customers are being met. You’ll have a Drivers Licence, access to a car and able to travel across Worcestershire.