Customer Services Assistant (Term-Time Only, Fixed-Term)

TN United Kingdom; Weston-super-Mare; On-site; GBP 10,000 - 15,000; Part time

Job summary

Weston College seeks a Customer Services Assistant for a part-time, term-time role in Weston-super-Mare. The position involves providing exceptional reception services and clerical support, requiring strong customer service and interpersonal skills. Benefits include a generous pension scheme, staff discounts, and training opportunities.

Benefits

Generous pension scheme

Local and national staff discounts

Free parking across sites

Eye care benefits including free eye tests

Training and development opportunities

Qualifications

• Team player, committed to effective collaboration.
• Professional and friendly manner with excellent interpersonal skills.
• Strong customer service skills and commitment to a customer-focused approach.

Responsibilities

• Providing a responsive reception service exceeding customer expectations.
• Assisting with switchboard services to achieve a minimum answer rate of 95%.
• Providing clerical support to the CIS team as required.
• Assisting with communication services including Livechat, email, and WhatsApp.

Skills

Customer service skills

Interpersonal skills

Team player

Polite phone manner

Job description

Job Title:

Customer Services Assistant (Term-Time Only, Fixed-Term), Weston-super-Mare

Employer:

Weston College

Location:

Weston-super-Mare, United Kingdom

Job Category:

Other

EU Work Permit Required:

Yes

Job Reference:

52131b648480

Job Views:

3

Posted Date:

23.05.2025

Expiry Date:

07.07.2025

Job Description:

Weston College is one of the fastest-growing Colleges in the UK, offering courses from entry level to Masters degrees. Join us as a Customer Services Assistant in a part-time, evening, term-time role, working 16 hours per week. The position is fixed-term for 12 months and can be based at any Weston-super-Mare campus. Salary details are available on our website.

Day-to-Day Duties:

• Providing a responsive reception service that exceeds customer expectations and maintains the College's reputation.
• Assisting with switchboard services to achieve a minimum answer rate of 95%.
• Providing clerical support to the CIS team as required.
• Assisting with communication services including Livechat, email, and WhatsApp.

Required Skills and Qualifications:

• Team player, committed to effective and supportive collaboration.
• Professional, warm, and friendly manner with excellent interpersonal skills.
• Polite, effective, and efficient phone manner.
• Strong customer service skills and a commitment to a customer-focused approach.

Benefits:

• Dedicated staff welfare officers and wellbeing champions.
• Generous pension scheme.
• Local and national staff discounts.
• Free parking across sites.
• Participation in staff committees on Equality, Diversity, Inclusion, Autism, and Menopause.
• Focus on staff wellbeing, including the Wellbeing@Weston hub.
• Eye care benefits, including free eye tests and contribution towards glasses.
• Annual staff conference with guest speakers.
• Employee assistance program available 24/7, 365 days a year.
• Training and development opportunities with a focus on progression.

Additional Information:

Interviews will be conducted on-site at one of our Weston-super-Mare campuses. Weston College is committed to safeguarding and promoting the welfare of young people and vulnerable adults. All staff and volunteers are expected to share this commitment. Successful applicants will need to complete an Enhanced DBS check and/or prison clearance before starting and maintain it throughout employment.