Regional Funeral Planning Consultant - Nottingham and Mansfield (Hiring Immediately)

JR United Kingdom; Slough; On-site; GBP 25,000; Full time

Job summary

A leading company in funeral services is seeking a Funeral Plan Arranger in Slough. The role involves guiding clients through funeral planning, managing a personal diary, and building community relationships. Ideal candidates will have excellent communication skills and a full UK driving licence.

Benefits

30% off Co-op branded products

23 days holidays (pro-rata)

Pension with up to 10% employer contributions

Access to Employee Assistance Programme

Virtual GP services and free eye tests

Career development opportunities

Supportive team environment

Access to Wagestream for early wage access

Qualifications

• Experience in sales or customer service is advantageous but not required.
• Full UK driving licence and access to a vehicle are essential.

Responsibilities

• Provide expert guidance on funeral plans and manage client documentation.
• Build relationships with clients and follow up on enquiries.
• Work closely with branch teams on funeral plan enquiries.

Skills

Communication

Empathy

Organizational Skills

Attention to Detail

Job description

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Regional Funeral Planning Consultant - Nottingham and Mansfield (Hiring Immediately), Slough

Client: Co-op

Location: Slough, United Kingdom

Job Category: Other

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EU work permit required: Yes

Job Views:

3

Posted:

21.05.2025

Expiry Date:

05.07.2025

Job Description:

Funeral Plan Arranger
£24,609 per annum plus benefits
Full time, 37.5 hours per week
Covering the Nottingham and Mansfield region

You’ll need a full UK driver’s licence and access to a vehicle for this job.

At Co-op Funeralcare, we take pride in helping families say the perfect goodbye to loved ones.

As a Funeral Plan Arranger, you’ll be the first point of contact for funeral plans, delivering outstanding client experience and helping clients and colleagues with any funeral plan enquiries and sales. In this role, no two days will look the same: you’ll manage your own calendar to meet clients across your region, follow up on enquiries, and build relationships in your local community.

What you’ll do

1. Provide clients with expert guidance on funeral plans, helping them to understand their options and plan their perfect service, in line with guidelines and regulations.
2. Manage your own diary, making and receiving calls with clients or arranging face-to-face visits, as well as follow up on any enquiries you’ve received.
3. Keep accurate records in line with policies and regulations, managing all client documentation safely, with discretion, and in a timely manner.
4. Work closely with branch teams, providing guidance and support on funeral plans enquiries, as well as support with admin work when required.

This role would suit people who have

• A full UK driving licence and access to a vehicle.
• Ideally experience in sales, customer service, financial services, or other client-facing roles supporting clients in purchasing products that meet their needs. This experience is advantageous but not required.
• Excellent communication skills, with the ability to build meaningful relationships with clients, colleagues, and the community.
• A keen eye for detail and accuracy to ensure regulatory policies and processes are adhered to.
• Strong admin and organisational skills, capable of working independently, managing your diary, and traveling to client meetings.
• High levels of empathy, discretion, and care; with strong listening skills and the ability to understand client needs during vulnerable times.
• A passion for delivering excellent service and positive client outcomes.

Why Co-op?

You’ll enjoy a benefits package including:

• 30% off Co-op branded products and 10% off other brands in our food stores all year-round, plus discounts on other Co-op products and services.
• 23 days holidays (pro-rata, increasing with service).
• A pension with up to 10% employer contributions.
• Access to our Employee Assistance Programme offering confidential support 24/7.
• Virtual GP services and free eye tests.
• Opportunities for career development, including apprenticeships.
• A friendly, supportive team environment and the chance to make a positive community impact.
• Access to Wagestream — a money management app providing early access to earned wages.

Building an inclusive work environment

We’re committed to diversity and welcome applications from everyone. We can make reasonable adjustments for applicants with disabilities and are part of the Disability Confident scheme, ensuring fair consideration for disabled candidates.

When you apply, you can indicate if you'd like to be considered under the scheme. We’ll also ask if you need adjustments during the recruitment process.

More information about our recruitment process is available at jobs.coop.co.uk/apply-process. We conduct background checks, including DBS, adverse media, and health questionnaires, and review social media activity.

This role is regulated under FCA; training will be provided to become a ‘certified colleague’. FCA and financial integrity checks will be performed to verify eligibility to advise on funeral plans, excluding credit score checks. Employment offers are contingent upon successful completion of these checks.