HS2 Project Coordinator

Heidelberg Materials UK; Charnwood; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a dedicated professional to support HS2 projects in a dynamic logistics environment. This role involves handling customer inquiries, managing truck allocations, and ensuring adherence to company policies. The successful candidate will thrive in a fast-paced setting, utilizing strong communication and problem-solving skills. With a focus on sustainability and innovation, this company offers a supportive culture that values teamwork and individual contributions. Join a forward-thinking team committed to building a sustainable future while enjoying a comprehensive benefits package.

Benefits

Generous Pension Schemes

Life Assurance

27 Days Holiday

Agile Working

Flexible Working

Paid Volunteering Day

Employee Assistance Programme

Cycle to Work Scheme

Gym Discount

Discounted Private Medical Cover

Qualifications

• Ability to work in a fast-paced logistics environment.
• Proficient in SAP and Microsoft Office.

Responsibilities

• Handle customer and haulier enquiries efficiently.
• Manage HS2 project logistics and administrative tasks.

Skills

Communication Skills

Problem Solving Skills

Teamwork

IT Software Packages (SAP, Microsoft Office)

Education

Good Level of English

Good Level of Maths

Tools

SAP

Microsoft Office

Job description

Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK.

We are committed to building a more sustainable future and recognise that a diverse workforce is key to our growth and development. We aim to foster a culture that values openness, transparency and individual achievement.

At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

Purpose of the role

To provide professional HS2 project support to the major projects business function. Accurately capture and record data as requested. Where appropriate produce and present periodic reports. Ensure all company procedures are adhered to and report noncompliance to line manager.

Key Accountabilities

• Handling verbal and written enquiries efficiently, effectively, politely and accurately.
• Efficiently handle customer and haulier enquiries to resolution in a timely manner.
• Be able to ship and allocate trucks, manage an inbox, and be able to set up quotes on SAP
• Allocate and ship trucks to required HS2 sites, managing the allocation process from start to finish
• Plan trucks effectively and efficiently, ensuring trucks are planned for maximum loads to drive efficiency from our depots to sites
• Manage the HS2 inbox, dealing with customer enquiries
• Administrative tasks such as queries, booking deliveries for HS2 and reports
• Adherence to company policy & procedures
• Accurately process all admin within given deadlines
• Prevention and resolution of invoice queries
• Create, alter and confirm new customer orders, completing all necessary customer order details within the Company’s SAP Order Management system
  
  
  

Job dimensions

• To act as the first point of contact for the HS2 project for customers, drivers and hauliers.
• To deliver a professional service.
  
  
  

Working Relationships

• HS2 Logistics and Materials manager
• HS2 Senior Project coordinator
• HS2 Project lead
• Transport Teams including Transport Manager and Distribution Resource Managers.
• AA teams within the wider business
  
  
  

Job Requirements

Essential:

• Ability to work as part of a team within a fast-paced logistics environment
• Communication skills, problem solving skills
• Ability to work on multiple tasks at once
• Proficient user of IT Software packages including SAP and Microsoft Office.
• Excellent communication skills.
• Confident phone manner.
  
  
  

Desirable:

• Knowledge of construction industry and products.
• Knowledge of local and national geography.
• Knowledge of transport regulations.
  
  
  

Experience:

• Experience – 1 year customer sales/service/operations/transport role
  
  
  

Management/ Leadership Skills:

• Demonstrated ability to use own initiative to improve performance and service.
  
  
  

Education/Qualification

Good level of English + Maths.

What’s On Offer

Salary: £27,000pa

Hours: 40pw

Shifts: 7:30am-4:30pm

Temp: December 2025

• Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador
• Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance
• Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical
• Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause
• Social Value: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)
• Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover