Customer Advisor – Argos (in Sainsbury’s)

Sainsbury's; Newbury; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK digital retailer is seeking a Customer Advisor for Sainsbury's to ensure customers have a great shopping experience. Responsibilities include assisting customers, processing payments, and maintaining stock. The role offers flexible part-time hours and market-leading benefits including discounts and wellbeing support.

Benefits

Discount card – 10% off at Sainsbury’s

Free food and hot drinks

Generous holiday entitlement

Pension matching contributions

Shopping discounts on various services

Wellbeing support through Employee Assistance Programme

Qualifications

• Must be above the school-leaver age.
• Must have the Right to Work in the UK.
• Comfortable discussing financial services.

Responsibilities

• Deliver excellent customer service at tills and collection counter.
• Collect products for customers and process refunds.
• Maintain a tidy stock room and assist customers on the shop floor.

Skills

Customer Service

Teamwork

Attention to Detail

Flexibility

Digital Tools

Job description

What you’ll be doing:

• Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor, and at the collection counter.
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products, and process refunds.
• Maintain a neat and tidy stock room, restock products from deliveries.
• Assist customers on the shop floor with questions and provide product recommendations.
• Build knowledge about our products, services, and promotions to better assist customers.

What makes a great Argos Colleague:

• Friendly, welcoming, with a genuine enthusiasm for helping customers.
• Comfortable discussing our financial services with customers.
• Enjoys working in a fast-paced, energetic environment and being part of a team.
• Flexible, willing to work across the store to a high standard; fully trained in various skills to learn and develop.
• Embraces new digital tools and technology.
• Attentive to detail, keeping the store clean and clutter-free.

Working for us has great rewards:

We value our colleagues and offer market-leading benefits and training:

• Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
• Free food and hot drinks – provided in all stores.
• Generous holiday entitlement – based on hours worked, including maternity and paternity leave.
• Pension – company matches between 4-7.5% of contributions.
• Sainsbury’s share schemes – buy shares at discounted prices.
• Shopping discounts – offers on gym memberships, restaurants, holidays, vouchers, and more.
• Wellbeing support – including free access to our Employee Assistance Programme, providing confidential support and guidance.

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience.

An inclusive place to work and shop

We are committed to being an inclusive retailer, where every colleague can achieve their potential and every customer feels welcome. We support this with enhanced discretionary leave for families, support for carers, resources to understand and support roles and teams, and internal networks promoting representation and removing barriers.

We offer development opportunities, including mentorship, training, and career pathways, and celebrate diversity through initiatives and events. To learn more about our inclusivity commitment, please visit here.

Should you require reasonable adjustments during the application or interview stages, please let us know, and we will support you.

Responsibilities:

Working in our stores:

As a leading UK digital retailer, Argos offers customers convenience, choice, and value across a wide range of products. As a Customer Advisor inside Sainsbury’s, you’ll ensure customers receive the best experience when shopping or collecting online orders.

Eligibility:

• You must be above the school-leaver age in your country (School leaving age - GOV.UK).
• You must have the Right to Work in the UK.
• Most roles are part-time, with shifts including weekdays and weekends, scheduled around your availability and may vary weekly.