Account Management Assistant

BOOHOO GROUP; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team at an innovative online retailer, where you'll play a key role in managing global partner accounts. As an Assistant Account Manager, you'll ensure excellent customer service and maintain strong relationships with key wholesale partners. Your responsibilities will include tracking deliveries, managing stock, and producing sales reports, all while working collaboratively with internal teams. This is an exciting opportunity to contribute to a rapidly growing marketplace and be part of a vibrant company culture that values passion, agility, and teamwork. If you're ready to make an impact in the world of fashion and retail, this role is for you!

Benefits

Share schemes

Flexible working hours

Health and wellbeing benefits

40% discount on brands

Social calendar events

Dog-friendly offices

Qualifications

• Strong Excel skills and experience with large data sets.
• Exceptional communication to manage key accounts effectively.

Responsibilities

• Maintain relationships with partners through effective communication.
• Track deliveries and manage stock allocation for timely dispatch.

Skills

Microsoft Excel

Data Accuracy

Commercial Awareness

Communication Skills

Workflow Prioritization

Job description

With our recent transition into a primarily digital brand, we're revolutionising the online department store experience. In 2024, we have over 10,000 brands and have expanded into multiple new categories, providing unparalleled opportunities for retailers, brands and manufacturers to showcase their products to millions of customers through one of the UK's most recognisable brands. The most exciting thing is that we're just getting started! Join us in shaping the future of fashion, beauty, and home retailing - together, we'll redefine the shopping experience for generations to come.

Your Role

We are looking for an Assistant Account Manager to join our Marketplace team and help us manage our clientele. Supporting an Account Manager on Global Partner Accounts across fashion, beauty and home, to deliver the agreed business plan and provide excellent customer service. Liaising with our internal brands teams and partners, you will be the point of contact for the key wholesale partner and ensure the account's needs are met and relevant products are put forward and delivered to partners in order to drive sales.

Your Team

As an established and much-loved household name, you know all about our high street roots and bricks and mortar stores. In some way, shape, or form we've always had a concessionary offering. Now, we're looking to the future. We have over 10,000 partners live on our site and are constantly striving for more, becoming the number one destination for fashion, beauty, and home. Our growing marketplace proposition plays a crucial role in fulfilling our vision. That's why we need you. The team's mission is to make Brand Partners successful on Debenhams and for us to be the Brand Partner of choice.

What you will be doing

• Maintain a good relationship with the partner through regular communication and efficient issue resolution.
• Independent decision making whilst constantly reviewing sales performance with any opportunities or risks and reporting this back to the account manager.
• Working closely with the Merchandisers to fulfil any category areas of OTB and ensuring commitment is tracked, allocated and dispatched in line with your deadlines.
• Tracking partner deliveries with regular contact with brand and warehouse teams, ensuring this tracking is communicated back to the partner regularly.
• Allocating partner stock and overseeing the PPO process and liaising with supply chain to ensure timely dispatch of all lines.
• Updating and maintaining partner style tracker with additional POs or cancellations.
• Working closely with the Assistant Product Seller to ensure range appropriateness for each brand across the Boohoo Group.
• Producing product sales reports for the partner and sharing these when needed to support decisions.

What you can bring

• Strong understanding and use of Microsoft Excel.
• Experience in dealing with large data sets with consistency and data accuracy.
• Commercial awareness and comprehensive understanding of planning & trading.
• Ability to prioritise workflow and ensure challenging deadlines are met, in line with critical path and partner's needs.
• Exceptional communication skills, capable of working with Key Accounts, multiple brand teams and supply chain to build productive relationships.
• Always strives to improve the department's operation and increase knowledge of own and related job functions.
• Ability to manage the detail as well as the bigger picture, especially by working collaboratively as a team and being a team player at all costs.

Please take note of our PACTT Behaviours to enable us to build our culture the way we like to:

• Passion - Positivity, commitment, and a can-do mindset.
• Agile - Embrace change, act fast, and stay flexible.
• Commercial - Trust instincts, make bold choices, and use data to drive actions.
• Creative - Think outside the box, bring new ideas, and embrace initiative.
• Team - One team, one family - appreciate and support each other.

Why Join Us?

• You'll get the opportunity to take part in our various share schemes.
• Core hours enable you to flex your working times around your needs on an ad hoc basis.
• Benefits that support your health and wellbeing.
• There's up to 40% discount off all of our brands.
• Our social calendar? Next level.
• With HQs in Manchester and London and offices across the globe (some are dog friendly!), we offer a buzzing atmosphere and the boohoo family culture wherever you work.

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