OL/PL Portal Manager

Bluetownonline Ltd.; Manchester; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated OL/PL Portal Manager to lead a team of litigation executives. This role involves managing a high volume of claims, fostering a culture of continuous improvement, and ensuring exceptional client service. The ideal candidate will possess strong leadership skills, a solid understanding of personal injury law, and a passion for developing talent. With a commitment to quality and efficiency, you will drive process enhancements while maintaining productive relationships with clients and stakeholders. Join a dynamic firm that values its employees and offers a supportive work environment.

Benefits

Hybrid Working

23 Days Holiday

Private Medical Insurance

Onsite Gym

Employee Assistance Programme

Social Committee Activities

Qualifications

• Qualified Solicitor or equivalent experience required.
• Experience managing personal injury claims from start to finish.

Responsibilities

• Supervise a team of 10-15 Portal Litigation Executives.
• Conduct training and career development for team members.
• Oversee daily team activities and ensure quality service delivery.

Skills

Team Leadership

Client Communication

Process Improvement

Legal Knowledge

Analytical Skills

Organizational Skills

Education

Qualified Solicitor

CILEX

Tools

Case Management System

Job description

Job Title: OL/PL Portal Manager

Location: Sharston, M22 4SN

Salary: A basic salary of £40,000 - £50,000 with the opportunity to earn a team bonus

Job type: Full time, Permanent

About us:

Established in 2000, Express Solicitors is an award-winning law firm that deals with personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide and are currently ranked 70 out of more than 10,000 law firms. We have a 5-star rating on Trustpilot from over 7,000 reviews, which coming from our clients means a lot to us. We are proud of the work we do helping injured people, and this is the core of our business.

The Role:

We are looking for a Personal Injury specialist to manage our Occupiers' and Public Liability portal team.

You will be an experienced team leader, with a passion for training and developing a team which provides an outstanding client service.

The role requires a confident, effective communicator with the ability to build and nurture relationships. You will be required to take full ownership of your team, with a focus on quality, efficiency, and risk management. As we are committed to continuous improvement, the expectation would be for the successful candidate to conduct frequent process reviews and implement relevant changes when required.

Responsibilities:

• Supervising a team of 10-15 Portal Litigation Executives
• Overseeing in excess of 1,500 claims.
• Training and career development of the team.
• Accessing claims, liability, and quantum
• Provide technical help and support when required.
• Overseeing the daily team activities, optimising resources, and ensuring quality service delivery
• Allocate work effectively and monitor team productivity to meet targets and deadlines.
• Conduct one-to-ones and performance reviews and ensure all team members have clear objectives.
• Organise training, coaching, and mentoring to ensure team members are fully equipped to perform their roles.
• Review and improve internal processes, ensuring effective cross-team communication.
• Maintain good relationships with work providers and suppliers.
• Dealing with client queries and complaints

Person Specification:

• A qualified Solicitor/Legal Executive (CILEX) or qualified by experience.
• Experience of managing a Claimant Personal Injury portal caseload, ideally Occupiers' Liability and Public Liability claims from inception to conclusion.
• Previous experience of supervising large teams of paralegals ensuring productivity and tasks are prioritised effectively.
• Working knowledge of the Civil Procedure Rules and good knowledge of the relevant Pre-Action Protocols
• Experienced at dealing with client queries and complaints.
• The ability to deal with clients and third parties in a professional and competent manner is essential.
• Strong organisational, leadership and interpersonal skills
• Ability to manage team productivity and prioritise tasks effectively.
• Acute attention to detail and experience in a process-driven environment
• Strong administrative and analytical skills with the ability to handle sensitive information.
• Sound letter writing and document drafting skills.
• IT proficiency, ideally experience of working on a case management system.

Salary & Hours:

• A basic salary of £40,000 - £50,000 with the opportunity to earn a team bonus
• Our standard working hours are 8:30am to 5:30pm Monday-Thursday and 8:30am to 5pm Friday.

Benefits:

• Hybrid Working - 3/2 hybrid working pattern after probation.
• 23 Days Holiday - Rising to 26 days, plus bank/public holidays.
• Extra Holidays - 3 holiday buy backs and an extra day for your birthday after service length requirement.
• Looking After Your Health - Private medical insurance available after 2 years' service, annual flu jab and Employee Assistance Programme.
• Looking After Your Well-being - 24/7 onsite Gym, Netball/Football team, 10km Manchester team and more.
• Work Life / Balance - Active social committee with generous departmental and firm-wide social budget.

Recruitment Process:

Interviews will be conducted by MS Teams and will include scenario-based questioning.

Our employees are our most important asset, we rate skill and ability above all else and our recruitment policy encourages applications from all.

Please click APPLY to be redirected to our website to complete your application.

Candidates with the relevant experience or job titles of; Portal Manager, Portal Team Lead, Litigation Portal Manager, Occupiers' and Public Liability, Solicitor, Law may also be considered for this role.

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