Regional Operations Manager

TRCGroup; Greater Manchester, Bolton; On-site; GBP 47,000 - 50,000; Full time

Job description

Regional Operations Manager

Northwest – Bury, Bolton, Southport, Oldham & Sefton

£47,000 - £50,000 per annum

TRC has joined forces with a northern provider of homecare to find an experienced and driven Regional Operations Manager to support their Regional Director in ensuring the smooth and successful operation of branches across the region. If you are passionate about improving service quality, leading teams, and driving operational excellence, we want to hear from you!

The Role:

As Regional Operations Manager, you will play a crucial part in ensuring all branches meet the highest standards of care, compliance, and performance. You will support the Regional Director in daily operations, deputise when required, and provide branch-level managerial support, including taking on the role of Registered Manager when necessary.

Key Responsibilities:

1. Compliance & Service Quality: Ensure all branches comply with regulatory, financial, operational, and people management requirements. Collaborate with Branch Managers to deliver high-quality services and maintain full regulatory compliance, including CQC standards.
2. Operational Systems: Act as the subject matter expert for all operational systems, ensuring competence and compliance across branches. Develop tools and training to enhance system use and streamline processes.
3. Leadership & Culture: Role model the organisation’s PRIDE values (Person-Centred, Responsive, Innovation, Delight, and Engagement). Lead improvements, foster innovation, and support a culture of high performance and service excellence.
4. Project Management: Lead and support cross-functional projects to improve digital systems, processes, and overall operational efficiency.
5. Reporting & Accountability: Produce data-driven management reports and provide assurance to stakeholders through regular audits and performance reviews.

Criteria:

1. Experience: Proven track record in operational management, operational systems, regulatory compliance, and service delivery, within the health and social care sector. Knowledge and understanding of current legal and regulatory frameworks and responsibilities within the sector.
2. Leadership: Strong leadership skills with experience in coaching, supporting, and developing teams to achieve excellence.
3. Regulatory Knowledge: In-depth understanding of compliance with the Health & Social Care Act 2008, CQC regulations, and other relevant standards.
4. Problem-Solving: A proactive problem-solver who can lead improvements, implement new ways of working, and tackle operational challenges head-on.
5. Communication: Excellent interpersonal and communication skills, with the ability to influence senior leaders and build strong internal and external relationships.
6. Project Management: Experience in leading projects from start to finish, delivering improvements in operational processes and systems.

Working across the Northwest, covering Oldham, Bolton, Bury, Sefton and Southport.

Must be a driver with a full UK Licence and own transport.