Supplier Performance Lead

Homeprotect Home Insurance; United Kingdom; Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading company in home insurance is seeking a Supply Chain Manager to revamp their strategy and processes. This remote role requires managing supplier relationships, improving claims outcomes, and ensuring best practices in contract management. Join a dynamic team focused on innovation and customer satisfaction.

Benefits

Flexible working hours and locations

50% discount on insurance policies

In-house wellbeing programs

Home working starter kit

25 days holiday plus bank holidays

Private medical insurance

Discretionary annual bonus

Pension scheme

Qualifications

• Experience managing strategic supplier relationships.
• Experience leading supplier sourcing and contracting activities.

Responsibilities

• Managing supplier relationships and performance reviews.
• Leading supplier selection and negotiations.
• Supporting supplier audits and quality assurance programs.

Skills

Stakeholder Management

Negotiation

Commercial Acumen

Job description

This is a remote role (UK-based), with travel required at least once a month to our Head Office in New Malden, our Claims Operations Centre in Sheffield, as well as to our nationwide panel of suppliers.

About Homeprotect

We founded Homeprotect on a simple principle - to provide protection to people underserved by the home insurance industry.

We're experts at insuring people who want to build or buy a unique property, renovate, rent a home or leave it unoccupied. We can cover people who travel a lot, run a business from home or even collect rare treasures. We protect people who love living in a listed building, having a view of a river or sunbathing on a flat roof.

Our smart tech enables our customers to get an instant, online quote to cover a huge range of complex needs, and our UK customer support teams are on hand to provide information and support when only a real person will do.

Our insurance has already empowered hundreds of thousands of people to protect their homes and the things they love. But we're not content with being the leading provider of ‘non-standard' insurance. We believe there's no such thing as ‘standard'. We are all unique and deserve home insurance tailored to our individual needs, which our combination of real people and smart tech enables us to deliver.

Our simple promise? Whoever you are and wherever you live, with Homeprotect we've got you covered.

What It's Like To Work Here

Our customers come from all walks of life, and so do our people. We're a small but dynamic team, comprising insurance industry specialists, technologists, data scientists, and customer and marketing professionals from diverse backgrounds. We bring individual expertise, a passion for innovation, and a shared ambition to empower people to protect their homes and possessions.

We work in a fast-paced environment where change is constant. We embrace hybrid and sometimes fully remote working, providing flexibility to our teams to choose their work location and hours, focusing on outputs rather than where work is done. Occasional team gatherings may be required, but autonomy is key.

We are proud to be recognized externally as a Great Place to Work for five consecutive years.

Key Responsibilities

As part of our growth, we are revamping our Supply Chain management to achieve excellent claims outcomes and market-leading cost control. We are expanding the team with three new roles to develop and execute our revamped strategy and processes.

This is a unique opportunity to influence the direction of the Supply Chain and Claims teams, develop policies from scratch, and drive the function towards best-in-class outcomes in customer satisfaction, indemnity spend, and expense management.

The responsibilities include:

• Supplier Management: Managing supplier relationships, performance reviews, continuous improvement, issue resolution, and complaints.
• Performance Oversight: Monitoring, reporting, and managing supplier performance against metrics, working with leadership to improve claims outcomes.
• Sourcing: Leading supplier selection, requirements gathering, negotiations, and contracting, including SLAs.
• Onboarding: Collaborating with Operations, Transformation, and Customer teams to onboard suppliers effectively.
• Contract Management: Ensuring contracts are current and reflective of performance and developments.
• Audit & QA: Supporting supplier audits and quality assurance programs, implementing learnings.
• Governance: Supporting supplier oversight, due diligence, risk management, and ongoing monitoring.
• Market Insight: Gathering industry insights through events, interactions, and media.

Requirements

We are looking for candidates with:

• Experience managing and influencing strategic supplier relationships
• Experience leading supplier sourcing and contracting activities
• Excellent stakeholder management skills, from operational to C-suite levels
• Strong commercial acumen and negotiation skills
• Experience in insurance claims supply chain is desirable

Benefits

We offer a great company culture and benefits, including:

• Flexible working hours and locations to support work-life balance
• Opportunities for professional and personal development
• 50% discount on our insurance policies
• In-house wellbeing programs and seminars
• Home working starter kit and equipment allowance
• Charitable giving scheme
• Collaborative environment with talented colleagues

Additional standard benefits include:

• 25 days holiday plus bank holidays, with options to buy/sell days
• Private medical insurance
• Financial advice services
• Life insurance
• Discretionary annual bonus
• Pension scheme
• Office perks like snacks and coffee
• Retail discounts

Equal Opportunity Statement

We are committed to diversity and inclusion, encouraging applications from all backgrounds. We support flexible working arrangements and are happy to discuss accommodations during the recruitment process.

Your data will be handled in accordance with our privacy policy.