Mortgages Administration Team Leader

Stellar Select Limited; Greater London; On-site; GBP 35,000; Full time

Job description

Job Title: Mortgages Administration Team Leader

Location: Buckinghamshire, Chalfont St Giles Office

Salary: Up to £35,000 + up to 15% bonus

Hours: Monday to Friday 9 am to 5 pm

Benefits:

• Private Medical Healthcare
• Contributory Pension Scheme
• Life Assurance
• Dental Plan
• Free Eye Tests
• Annual Leave Purchase Scheme
• 25 Days Annual Leave + Bank Holidays
• Regular Social Events
• Perk Box Benefits
• Career Development Opportunities

About our Client: Step into the world of our client, an esteemed and award-winning Financial Services company that stands tall in the realm of financial excellence. Recognised for their outstanding products and top-notch customer service, they have carved a niche for themselves through continuous improvement and a commitment to success.

About the Role: We are looking for an enthusiastic individual to join its busy Mortgages department. This is a fantastic opportunity for a highly organised and customer-focused professional to lead the Mortgage Administration team, overseeing processes from initial application to completion. The ideal candidate will have strong administration and customer service skills, along with experience in team leadership. Professional study opportunities are available for the successful applicant.

Responsibilities:

• Lead and develop the Mortgage Administration team, ensuring a high standard of service to customers.
• Manage the day-to-day priorities of the administration team.
• Develop and coach Operations Administrators, supporting their professional growth.
• Work collaboratively with other departments to create a best-in-class service.
• Communicate effectively with customers, brokers, and solicitors to ensure a smooth mortgage process.
• Oversee all aspects of mortgage administration, ensuring compliance with MCOB regulations.
• Provide training on mortgage processes and systems to new and existing team members.
• Support the Completions Team when required.

Experience required:

• Previous experience as a Team Leader within an office environment.
• Strong customer service skills, preferably within financial services or legal sectors.
• Knowledge of mortgages, retentions, freehold, and leasehold properties (desirable).
• Excellent communication skills - both verbal and written.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong attention to detail and the ability to work collaboratively across departments.
• A can-do attitude, with a willingness to go the extra mile.
• Ability to remain calm and professional in a fast-paced environment.

Trusting Stellar Select: At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success. Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.

For more information regarding the role of Mortgages Administration Team Leader please contact us. Stellar Select is acting as an employment agency and is a corporate member of the REC.