Customer Care - Full Time - Sauchiehall Street

TN United Kingdom; Glasgow; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a forward-thinking company as a Customer Care Assistant, where your role is pivotal in creating a welcoming environment for customers. You'll engage with guests, ensuring their needs are met while maintaining the highest standards of service. This role offers you the chance to work in a vibrant atmosphere, where your friendly demeanor and strong communication skills will shine. With a commitment to inclusivity and community, this position not only values your contributions but also provides a range of benefits to enhance your work-life balance. If you're ready to be the face of a globally recognized brand, this is the opportunity for you!

Benefits

Holiday Pay

Service Awards

Meal Allowances

Employee Discounts

Qualifications

• Ability to connect with customers and make them feel valued.
• Friendly, welcoming, and helpful demeanor.

Responsibilities

• Welcome customers and ensure a positive dining experience.
• Maintain cleanliness and create a warm atmosphere.

Skills

Customer Engagement

Communication Skills

Team Spirit

Attentive Listening

Job description

Job Title: Customer Care - Full Time - Sauchiehall Street, Glasgow

Overview

McDonald's is one of the most recognized brands worldwide, built on core values: Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and ensuring equal opportunities for all.

Role Description

As a Customer Care Assistant, you will be the face of the restaurant, engaging with customers to ensure a positive experience. Responsibilities include welcoming children, distributing balloons, organizing special events, attending to customers' specific needs, maintaining cleanliness in dining and toilet areas, and creating a warm, inviting atmosphere. You will establish and maintain positive communication with customers and keep the manager informed about customer satisfaction.

Candidate Profile

• Ability to connect with customers and make them feel valued
• Friendly, welcoming, courteous, and helpful demeanor
• Strong communication skills, including attentive listening, face-to-face interaction, and eye contact
• Ability to work efficiently in a high-energy environment while maintaining high standards
• Positive attitude and team spirit

Benefits

Our benefits package includes holiday pay, service awards, meal allowances, employee discounts from top high street and online brands, and more.