Emergency Response Officer

Wilson James; London; On-site; Full time

Job summary

A leading managed service provider is seeking a compassionate Emergency Response Officer in London. This role involves responding to medical emergencies, ensuring safety, and supporting employee wellbeing across multiple sites. Ideal candidates will have a background in emergency response or healthcare and possess strong communication and problem-solving skills. Join a diverse team dedicated to safety and customer satisfaction.

Benefits

Company Sick Pay

Company Pension Scheme

Life Assurance Scheme

Access to an Online GP Service

Learning & Development opportunities

Access to mental health support specialists

Access to gym, cafes, and restaurants

Qualifications

• Experience in emergency services, healthcare, or security is valued.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Respond to medical and safety incidents across London sites.
• Implement and manage emergency response plans.
• Act as a Security Officer when not responding to medical duties.

Skills

Communication

Empathy

Problem Solving

Education

Mental Health First Aid training

First Person on Scene (FPOS)

Job description

Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.

We are proud to support a diverse and inclusive workforce—and we're looking for people from all backgrounds and underrepresented groups, to bring their unique perspectives and strengths to our growing team.

We're recruiting for a dynamic and compassionate Emergency Response Officer at the UK offices of one of the world's largest tech companies, based in King's Cross, London. This is a key role supporting the safety and wellbeing of employees and visitors across multiple sites in the London area. This is a combined role of Medic and a Security Officer (if no medical incidents, you will be fulfilling a Security Officer duties).

You'll be First Person on Scene (FPOS), responding to incidents including medical emergencies, and will travel between sites using an e-bike (training provided). If you have a background in emergency response, care, or simply have the confidence and drive to make a difference - we'd love to hear from you.

What Do You Get From Us

• The Role – Full Time - Days only - 42 hours per week, 4 on 4 off, Monday to Sunday
• Pay: £20.87 per hour
• Company Sick Pay
• Company Pension Scheme
• Life Assurance Scheme
• Access to an Online GP Service for you and your dependents
• Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
• Health and Wellbeing – access to mental health support specialists
• Specific site benefits –Access to gym, cafes, and restaurants at client locations.
  
  

A typical day in the life as an Emergency Response Officer:

• Be the first responder for medical and safety incidents across London sites.
• Cycle confidently between locations (urban cycling training provided).
• Implement and manage emergency response plans.
• Support a culture of care and readiness, ensuring well-being and security for all.
• Act as a Security Officer if there is no medical related duties
  
  

What are we looking for?

We value both experience and potential. You might have worked in the emergency services, healthcare, security, or community support, but we're also open to individuals with strong communication, empathy, and problem-solving skills.

We're Especially Interested In Applicants With

• Mental Health First Aid training or experience
• First Person on Scene (FPOS), FREC 3, or equivalent emergency care qualifications
• Experience in incident management or leadership in high-pressure environments
• Confidence in cycling in urban settings
• An SIA licence (or willingness to obtain one with our support)
• Awareness of Martyn's Law (training will be provided if required)
  
  

We Welcome Everyone

Whether you're looking to return to work, make a career change, or take the next step in a career that helps others - this role offers meaningful work in a supportive team environment.

Wilson James is an equal opportunities employer. Every candidate will go through the same recruitment process and will be assessed fairly.

Apply today and secure your future with Wilson James!

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability

Our Vetting Requirements

To be successful, candidates selected for an interview must provide evidence of their last 5 years of employment history; any gaps (e.g., education, traveling, or claiming benefits) must be explained and supported with documentation. This helps us to maintain our compliance in upholding the BS7858 employment checks certification. For more information on this, please click here

Internal Applicants

At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.

• Apply Now
  
  

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Location

6 King's Boulevard, London N1C 4BU

Google, 6 King's Boulevard, London, United Kingdom, N1C 4BU

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