Floating Receptionist

One YMCA; Hemel Hempstead; On-site; GBP 10,000 - 15,000; Part time

Job summary

One YMCA is seeking a part-time Floating Receptionist to provide a welcoming front-of-house service and support administrative tasks at their Hertfordshire Family Centre Service. The role involves greeting visitors, managing schedules, and assisting with various administrative duties. Ideal candidates will possess strong organisational and communication skills, and a Level 2 qualification in a relevant field is desirable.

Qualifications

• Strong communication and organisational skills are essential.
• Flexibility to work across different locations and a valid UK driving licence are necessary.

Responsibilities

• Undertake front-of-house responsibilities, ensuring a warm, welcoming service.
• Manage schedules, handle administrative duties, and support the Family Centre Hub.

Skills

Organisational skills

Communication skills

Education

Level 2 Qualification in Customer Service or Administration

Job description

We are recruiting for a Floating Receptionist to join us on a part-time basis.

Apply (by clicking the relevant button) after reviewing all the related job information below.

You will support our Hertfordshire Family Centre Service, which includes the Public Health Nursing Service (Health Visitors and School Nurses) and the Family Support Service. Our goal is to support children and families to have the best start in life, develop well, and thrive. We provide families with children up to 5 years old with a range of services, information, and support related to family life.

The Role

• As a Floating Receptionist/Administrator, you will undertake front-of-house responsibilities, ensuring a warm, welcoming, and professional service at all times, maintaining discretion and confidentiality, while supporting administrative tasks.
• Responsibilities include greeting visitors, answering calls, managing schedules, handling administrative duties, and ensuring smooth office operations.
• You should have strong organisational skills, be able to adapt to new information and processes, and have good communication skills, including verbal, written, and telephone manners.
• You will develop an understanding of the Service’s full offerings to appropriately signpost and support families.
• You will provide additional administrative support as needed, including data entry and record keeping.
• You will support the wider Family Centre Hub and locality team and organize events as required.
• You will assist with composing letters, managing incoming and outgoing post, diary management, and processing purchase orders.
• Working hours are flexible between 8am-6pm, Monday to Friday.

Minimum Requirements

• Level 2 Qualification in a relevant field (Customer Service or Administration) is desirable.
• The role may require flexibility to work across different locations; a valid UK driving licence and access to a car during working hours are necessary, along with willingness to travel and insurance that covers business driving.
• Strong communication and organisational skills are essential.

We look forward to receiving your application!

At One YMCA, we are an inclusive organization promoting equality of opportunity for all, regardless of age, disability, gender reassignment, marriage/civil partnership, pregnancy/maternity, race, religion/belief, sex, or sexual orientation. We encourage applications from diverse backgrounds and are committed to a team with varied skills, experiences, and abilities.

This is a part-time role, with 20 hours per week. Working pattern: Monday - Friday, 14:00 - 18:00 (summer hours) / 12:30 - 16:30 (winter hours).