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Customer and Service Coordinator

Luton Bennett

Congleton

On-site

GBP 25,000 - 35,000

Full time

30+ days ago

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An industry-leading provider of laboratory equipment is seeking a Customer and Service Coordinator to play a pivotal role during a period of exciting growth. This position offers a blend of responsibilities, including managing customer relationships, overseeing project delivery, and leading an engineering team. The ideal candidate will have experience in professional services and strong leadership skills, making this an excellent opportunity for those looking to make a significant impact. With a hybrid work model, you will enjoy the flexibility of working from home while contributing to the success of a dynamic team.

Company Pension Scheme

Bonus Scheme

25 Days Holiday

Bank Holidays

Death in Service

Health Cover

Training

Experience in delivering professional services and managing customer relationships.
Strong leadership skills with experience in guiding teams.

Manage customer relationships as a trusted advisor and main contact.
Oversee multiple projects, ensuring quality service and resource balance.
Lead an engineering team, providing guidance and identifying training needs.

Customer Relationship Management

Leadership

Professional Services Delivery

Microsoft Office

CRM Software

Customer and Service Coordinator

Location: Congleton (Hybrid)

Salary: Competitive Salary DOE + Company Pension Scheme + Bonus Scheme + 25 Days Holiday + Bank Holidays + Death in Service + Health Cover + Training

Hours: 37.5 Hours per Week - Monday to Thursday 08:30 to 17:00, Friday 08:30 to 15:30

Overview:
Customer and Service Coordinator required for an industry leading provider of laboratory equipment. This is a fantastic opportunity for someone looking to play an integral role within a position that offers variety during an exciting time of company growth.

Responsibilities:

Managing customer relationships - acting as a 'trusted advisor' and their main point of contact.
Oversee the delivery of multiple projects at a time, including monitoring the quality of service and balancing customer requirements and internal resources.
Lead an engineering team of eight, offering guidance, conducting reviews, and identifying training needs.
Management of resources and budgets.
Identify process improvements.
Provide the Head of Operations with sales support, including preparing quotes and presentations (training provided).
Using CRM to take customer orders.
Occasional travel to customer sites for site surveys.
Hybrid - 3 Days in Office, 2 Days working from home.

Candidate Requirements: