Mobile Service Technician

Mobile Service Technician

Mobile Service Technician

Apply locations: Home Worker, UK

Time type: Full time

Posted on: Posted 30+ Days Ago

Company Description

Founded in 1909, Marshall employs over 2,000 colleagues across the UK, North America, Northern Europe, and the UAE. Headquartered on a 900-acre site in Cambridge, Marshall comprises a number of different business units - Military Aerospace, Land Systems, Advanced Composites, Fleet Solutions, Property, and Marshall Centre.

As an independent private company, Marshall seeks to develop and deliver long-term value to its customers, whilst remaining committed to enhancing the communities in which it operates and creating exciting opportunities for its people.

If you want to make your mark in an organisation where people really matter, this could be the opportunity for you.

Exciting new positions have opened up within Marshall Fleet Solutions (MFS) for Mobile Service Technicians, servicing transport refrigeration equipment.

We are looking for several Service Technicians working remotely covering set areas across Greater Manchester, Southampton, Hemel Hempstead/Bedford, South Coast, South Wales, South East/London, and Leeds. This would suit semi-skilled technicians and hobbyists with mechanical/electrical knowledge. Full training, van, and tools will be provided.

Benefits:

In addition to a highly competitive salary + overtime with benefit package, we offer a range of benefits including 25 days' holiday, generous contributory pension scheme, life assurance, a wide range of product discounts, work uniform, and health benefits.

Details of role

• Servicing of vehicle powered & diesel engine road transport refrigeration units, calibrating and completing F-Gas certification (once qualified).
• Optimise and maintain engineer van stock to maintain and enhance service delivery to MFS customers.
• Ensure relevant safety checks are carried out on the company van daily.
• Maintain product and customer requirements knowledge to meet ISO9001 standards.
• Undertake company training and self-development through the Certi-Tech certification process.
• To liaise with the central coordination team regarding job start and completion times, downtime, and overtime authorisation.
• Complete all relevant paperwork and online requirements enabling our central team and validation team to maintain a high standard of customer interface – keeping the customer informed.
• Perform other duties and projects which correspond to the general character of the position.
• Ensure adherence to company procedures in line with company policies, Health & Safety procedures, and ISO9001 standards.
• Service technicians may be supervised where applicable.
• Ensure customer service is a priority and conduct & corporate image (self, van, tools, spares) are first rate.

Education:

• Educated to GCSE level or equivalent with at least 3 grade C’s or above.

Experience:

• Able to work on own initiative in a safe and professional manner maintaining customers' units and company property to the highest standards.
• Mechanical knowledge or experience would be preferable.

Knowledge and Skills:

• IT literate (Microsoft Office), PDA use.
• Excellent interpersonal and communication skills.
• Numerate, literate, methodical, systematic.
• Attention to detail and target-driven.
• Customer Service Skills & Relationship building skills.
• Punctuality and efficiency.

Additional local needs:

• Clean UK driving licence.
• Extensive travel required, including overnight stays and working on customer sites.
• Needs to be physically fit to perform required tasks.
• Weekend and some alternative shift patterns may be required in line with business demands.

Marshall Group is an Equal Opportunity Employer

Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law. For more information about Equal Opportunity in the Workplace please click here.