Hospitality Experience Leader (Hiring Immediately)

JR United Kingdom; Cheltenham; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a passionate General Manager to lead their dynamic team in Cheltenham. This role emphasizes creating a positive work environment while delivering exceptional guest experiences. You will coach and mentor emerging leaders, manage financial aspects, and drive restaurant performance. With a commitment to inclusivity and team development, you will play a crucial role in fostering a thriving workplace. Join a company that values individuality and offers a range of exciting perks, including a generous bonus scheme and industry-leading family-friendly policies.

Benefits

Bonus scheme up to £8,000 annually

Access to earnings before payday

Private medical insurance

Free shift meals

50% off meals for friends and family

Family-friendly policies

First access to new menus

Wagamama parties

Recognition program

Pension schemes

Qualifications

• Strong financial skills including budgeting and inventory management.
• Ability to create a positive and inclusive work environment.

Responsibilities

• Inspire team to exceed guest expectations and maintain high standards.
• Coach and develop team members for personal and professional growth.

Skills

Emotional Intelligence

Team Leadership

Financial Management

Problem Solving

Coaching and Mentoring

Education

Experience in Hospitality Management

Job description

Hospitality Experience Leader (Hiring Immediately), Cheltenham

Client:

Wagamama

Location:

Cheltenham

Job Category:

Other

EU work permit required:

Yes

Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

Job Description:

General Manager | Full Time

At Wagamama, with over 165 restaurants, we celebrate individuality and diversity. We value personality over perfection — we call it be you, be Wagamama. We are seeking a General Manager to lead our team on a journey to nourish both body and soul.

The Role |

As a General Manager, you will inspire your team to exceed guest expectations while maintaining high standards. You will coach and develop your team, drive restaurant performance, and deliver outstanding results.

About You |

• Prioritize creating a positive and inclusive work environment through emotional intelligence, inspiration, and effective delegation. You excel at training, coaching, and mentoring emerging leaders.
• Dedicated to delivering exceptional guest experiences, ensuring every interaction reflects excellent service, either through your own efforts or by empowering your team.
• Possess strong financial skills, including budgeting, inventory, labor management, and strategic marketing. You analyze data to inform business decisions and foster continuous improvement.
• Committed to building and nurturing your team through recruitment and ongoing development, supporting personal and professional growth.
• Care about creating an inclusive environment where your team feels respected and valued, enabling them to thrive in their roles and careers.
• A proactive problem solver, capable of quick decision-making and thinking on your feet.

We Would Love to Hear From You!

What’s in It for You |

• Bonus scheme — up to £8,000 annually
• Access up to 30% of your earnings before payday with Wagestream
• Private medical insurance
• Free shift meals from our menu, plus 50% off outside work for friends and family
• Industry-leading family-friendly policies, including 26 weeks full pay + 13 weeks half pay for expectant or adopting parents
• First access to new menus
• Wagamama parties with VIP guests throughout the year
• Recognition as a nationwide Wagamama legend through our national recognition program

Additionally, we offer pension schemes, holiday leave, training, cycle-to-work schemes, retail and leisure discounts, gym memberships, and long service awards.

Be You, Be Wagamama

Wagamama is proud to be part of the Disability Confident scheme.

Please note: If you do not hold a passport for the country where the vacancy is located, you may need a work permit. For more information, please check our Blog.

Do not include bank or payment details when applying. All applications should be submitted via the 'Apply now' button.

Created on 08/05/2025 by JR, United Kingdom