Loss Prevention Officer

St Pancras Renaissance Hotel London; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

An iconic hotel in London is seeking a dedicated Loss Prevention Officer to ensure the safety and security of guests and staff. In this dynamic role, you will patrol the premises, monitor surveillance systems, and respond to emergencies with professionalism and care. Join a passionate team that values exceptional hospitality and safety, and enjoy a range of perks including free meals, gym access, and discounts across various outlets. If you thrive in a fast-paced environment and are committed to creating extraordinary experiences, we invite you to apply and be part of this remarkable team.

Benefits

Free Access to the Gym and Spa

Free Meals at Work

Free Uniform & Dry-Cleaning Service

Discount of 50% in St Pancras Outlets

Marriott Discount Card

Travel Loan

20 Days Holiday Increasing with Service

Annual Performance Review Pay

Cycle to Work Scheme

Pension & Life Assurance

Qualifications

• Strong ability to respond to emergencies and administer first aid.
• Experience in monitoring surveillance systems and conducting investigations.

Responsibilities

• Patrol the property and monitor security systems to ensure safety.
• Respond to incidents and assist guests during emergencies.

Skills

Patrolling

Emergency Response

Conflict Resolution

Surveillance Monitoring

First Aid/CPR

Education

High School Diploma

Security Training Certification

Tools

CCTV Systems

Alarm Systems

Job description

Job Description

As a Loss Prevention Officer at St. Pancras London, you will play a pivotal role in ensuring the safety and security of associates, guests and visitors to this iconic hotel. You will do this through a warm, attentive and professional approach to hospitality and security. You will need to be a great team player, fitting into a dynamic team that closely works alongside other departments who all have the same goal at delivering an exceptional experience for our guests. If working in a fast-paced hotel, that blends in Victorian charm with the 21st century, sounds like a place that you will find motivational and inspiring, then please apply!

You'll be expected to deliver on the following:

• Patrol all areas of the property
• Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system
• Lock property entrances when required
• Conduct daily physical hazard inspections
• Respond to accidents, contact EMS or administer first aid/CPR as required
• Assist guests/employees during emergency situations
• Notify appropriate individuals in the event of accidents, attacks, or other incidents
• Defuse guest/employee disturbances
• Call for outside assistance if necessary
• Complete incident reports to document all Security/Loss Prevention related incidents
• Handle all interruptions and complaints
• Resolve safety hazard situations
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
• Report to scenes of vehicle accidents/thefts
• Call for assistance using proper code responses
• Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals
• Conduct investigations and gather evidence
• Conduct interviews with relevant parties as part of wider security investigations
• Awards and recognition celebrations and many more.

Perks you deserve:

• Free Access to the Gym and spa.
• Free meals at work
• Free uniform & dry-cleaning service.
• Free enrolment of BenefitHub Access to unlimited deals of retailers and more.
• Discount of 50% in any of the St Pancras outlets.
• Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
• Travel Loan.
• 20 days holiday increasing with service.
• Annual Performance Review pay.
• Cycle to work scheme.
• Pension & Life Assurance.
• Employee Assistant Program.
• Comprehensive Training and Development program.

Do you want to be part of a team of talented people, passionate about creating extraordinary experiences in London's most iconic hotel? Then we look forward to receiving your application

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