Director Customer Sales Engineering APAC

EUTELSAT SA; London; On-site; GBP 80,000 - 120,000; Full time

Job summary

Join a leading satellite communications company as a Director of Customer Sales Engineering APAC. Lead a team, drive business growth, and provide technical solutions in a dynamic environment. Embrace challenges and make a significant impact in the satellite technology sector.

Benefits

Flexible schedules

Hybrid/remote work options

Qualifications

• 10 years experience in Sales Engineering/Product Development leadership.
• Proven experience in providing robust technical solutions to customers.

Responsibilities

• Lead a team of customer sales engineers across Asia-Pacific.
• Provide technical pre-sales support and influence customer decisions.
• Oversee customer demonstrations and manage team objectives.

Skills

Team leadership

Communication

Technical advice

Negotiation

Creative thinking

Education

BSc/BEng in Electrical/Electronic Engineering

Telecommunications

Computer Sciences

Tools

Data Network Solutions

Network Security

Network Routing

Network Slicing

Job description

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group - the world's first GEO-LEO integrated global satellite operator.

As a global leader in satellite communications, we provide infinite connectivity, broadcasting television channels and packages, transmitting news reports, provide wholesale broadband Internet access services.

With Eutelsat Group You'll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

Where your skills ignite opportunities & you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we're united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Why Eutelsat Group?
• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We take pride in being led by a female CEO, with one-third of our executive team and 60% of our board represented by women.
• Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.
• Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it's woven into our strategy. We're dedicated to balancing social, environmental, and economic growth - both on Earth and in space.
• Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat Group, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home.

Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology.

Job Overview
We are looking for an enthusiastic and skilled Director, Customer Sales Engineering APAC to join our team. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.

Who You Are:
You're a team leader, you care for what you do and for the people you work with. You're passionate about satellite communications systems and business growth. You're agile and love rolling up your sleeves. You read, learn, examine, and are full of ideas. You're sparked by a fast pace and new challenges. You possess superb communications skills with the ability to clearly and concisely convey information to customers, your team and senior staff members. You want to make a real difference in the world by revolutionizing technology in Space.

What You'll Do:
As a Director, Customer Sales Engineering at Eutelsat OneWeb you will lead a team of customer sales engineers across Asia-Pacific and you will play a key role in Eutelsat Group's business growth.

You will be responsible for mentoring and supporting the customer sales engineers in the region. Working as a specialist member of the customer facing sales team you will understand the customer's business needs and match them to a compelling service solution comprising of elements from the Eutelsat OneWeb product and services catalogue. Working with your team and other stakeholders you will use your broad engineering knowledge and consultative techniques to ensure that our distribution partners and customers provide the best possible solutions for their customers. This hands-on team leadership role is instrumental in our revenue growth, supporting the commercial team as they drive the growth of our business in the APAC region. Your role will include in-depth customer technical support, leading technical sales and demos, influencing market requirements, and driving sales.

Our Customer Sales Engineers are innovative, sharp, passionate, and professional. They enjoy collaborating with both our sales and product teams, backed up by our engineering teams, and interacting with our customers to understand their service needs and communicate this back to the organisation.

Responsibilities Include:
• Line management of the sales engineering team in the APAC region, including: developing staff, setting objectives, running regular one-to-ones, performance reviews and hiring new team members
• Create a spirit of teamwork for the team members
• Technical pre-sales support in promoting Eutelsat OneWeb's products to our customers
• Liaise with key target customers to influence the early stages of the sales cycle, qualify the prospect and to shape Eutelsat OneWeb's product and service offering
• Use extensive technical knowledge and analytical skills to address customer questions around capability, system performance, network integration, and competitive positioning etc.
• Operate as the technical expert and customer solutions engineer for Eutelsat OneWeb products, services and wider technologies critical to our commercial team; keep current in this technology and become a thought leader and trusted consultant to the customer base
• Drive the communication of the capabilities of the Eutelsat global network to prospective customers and assist in the capture of evolving market requirements to drive product development life cycles
• Oversee the bid teams to provide logical, technically robust and commercially persuasive responses to formal and informal RFPs and RFIs
• Define and oversee customer demonstrations, including developing demonstrations of common customer use cases, and pre-service end-to end service trials
• Interface with key end-users to educate them about the key aspects of Eutelsat OneWeb's products and services
• Play a central role in supporting the commercial team to drive uptake of Eutelsat OneWeb's products and services and increasing revenue through prospective and existing accounts
• Project manage Proof of Concept for prospect customers
• Define and manage team and personal objectives for all team members

What You'll Need:
• BSc/BEng in a relevant technical degree or equivalent (Electrical/Electronic Engineering/ Telecommunications/Computer Sciences)
• Team leadership skills.
• Proven experience in providing robust technical advice and solutions to customers in the Carrier & Enterprise Sector
• Very good knowledge of end-to-end Data Network Solutions, Traffic Management, QOS and Network Security
• Knowledge of Network Routing and Network Slicing
• An advantage would be 3GPP/LTE systems knowledge
• Strong communication skills: ability to articulate technical material to both a technical and non-technical audience verbally and as a technical author
• Commercially astute; strong negotiation skill, and a proven ability to influence customer interactions and requirements in line with wider divisional/corporate goals
• Be a creative thinker and solution focused.
• Willing to travel internationally with cultural awareness, and the ability to build regional market knowledge and intelligence
• 10 years experience and as well in a relevant Sales Engineering/Product Development leadership position
• Understanding of the Telcos and Carriers challenges, any previous experience working with the telco industry vertical would be an advantage

Where You'll Work:
Singapore

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This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.