Customer Collaboration Planner (6 months contract)

1801 Bacardi-Martini Limited; United Kingdom; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a renowned spirits company as a Customer Collaboration Planner, where you'll enhance supply chain operations and customer engagement. This role involves key responsibilities in order processing, analytics, and collaborative projects to ensure high service levels. Ideal candidates will have a strong customer service background and expertise in supply chain management.

Benefits

Comprehensive Total Rewards package

Competitive pay

Benefits and incentives

Well-being programs linked to performance

Qualifications

• Experience in Customer Service and supply chain management required.
• Proficiency in Microsoft Excel for data analysis.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Manage daily order entry and processing for timely deliveries.
• Resolve order and invoicing queries with stakeholders.
• Provide insights using Customer Systems for analytics and reporting.

Skills

Customer Service

Forecasting

Demand Planning

Problem-Solving

Communication

Data Analysis

Interpersonal Skills

Teamwork

Tools

Microsoft Excel

SAP

Job description

Customer Collaboration Planner (6 months contract)

Customer Collaboration Planner (6 months contract)

Apply locations: London - Victoria | Time type: Full time | Posted on: Posted 24 Days Ago | Job requisition id: R25_00812

YOUR OPPORTUNITY

We are uniquely positioned to see the supply chain end-to-end, from materials to the touchpoints of our brands with shoppers. Join us as the voice of the customer for supply and the integrator across Sales, Marketing, & Finance. Your focus will be providing our Commercial & Planning teams with insights from our Customers through a detailed understanding of their systems & processes at store & depot levels. You will facilitate the execution of Promotions and develop accurate forecasts with the Customer for upcoming activities. The role involves collaborative projects to improve On Shelf Availability/Service, Delivery Efficiency, & Cost.

RESPONSIBILITIES

Key Focus:

• Daily order entry and processing to the 3PL provider, ensuring timely and complete deliveries as per customer expectations.
• Resolve order and invoicing queries with internal stakeholders and communicate with customers regarding order status, stock availability, and deliveries.
• Provide insights to Planning Teams using Customer Systems at store & depot levels. Report, analyze, and deliver on KPIs, implementing continuous improvements related to availability, inventory, forecasting, and promotional activities.
• Administer CPFR (collaborative planning, forecast & replenishment) processes and support your Customer Account Manager in planning meetings.
• Support planning through weekly volume variance reviews, reacting to demand fluctuations, and providing stock flow insights to prevent stockouts. Develop systemic action plans for long-term improvements.
• Engage in joint value creation activities with the Customer to enhance Service, Delivery, Sustainability, and Cost efficiency.
• Coordinate with Customer Supply Chain Teams & Bacardi’s Key Account Manager to align strategies and communications.
• Develop accurate forecasts for promotional activities, new listings, product changes, and events to ensure excellent On Shelf Availability and Service Levels.

SKILLS & EXPERIENCE

Required:

• Experience in Customer Service with managing customer requirements; supply chain background preferred, including forecasting and demand planning experience.
• Intermediate proficiency in Microsoft Excel (VLOOKUP, Pivot Tables).
• Strong interpersonal, communication, and relationship management skills.
• Customer-oriented mindset with ownership and proactive problem-solving skills.
• Ability to build relationships and work effectively within teams.
• High numeracy and logical reasoning skills for complex data analysis.
• SAP experience is beneficial; training provided if needed.

PERSONAL QUALITIES

We seek motivated individuals ready to make a significant impact in a dynamic environment, embodying our founder’s passion and entrepreneurial spirit.

LEADERSHIP & PERSONAL ATTRIBUTES

• Belonging: Foster a culture of appreciation and inclusion.
• Self-Awareness: Reflective, aware of strengths and weaknesses, and mindful of impact.
• People & Results Agility: Relate well to others, navigate challenges, and deliver results.
• Mental & Change Agility: Think critically, adapt to change, and learn from experiences.

We value diversity and promote a fair, inclusive work environment. U.S. applicants have rights under Federal Employment Laws.

Perks of Working for Us

We offer a comprehensive Total Rewards package including competitive pay, benefits, incentives, allowances, and well-being programs, linked to performance and individual contributions.

About Bacardi

With over 160 years of heritage, Bacardi is a family-owned spirits company with more than 200 brands. Join us to be part of our legacy and unleash your potential.