Pay Team Administrator

Daisy Communications; London; On-site; GBP 24,000; Full time

Job description

Company Description

Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.

We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon.

Job Description

Salary: £23,300 per annum
Location: London
Working Hours: Monday to Friday 9:00 - 17:30 (37.5 hours)

To provide world class customer service while supporting the sales and support channels, working within a set KPI. Dealing with daily customer queries and processing changes required whilst engaging internal colleagues, suppliers, and customers where appropriate.

1. Work as part of a team to ensure calls from customer, sales and support channels are answered within internal and external compliance guidelines.
2. Speak and resolve customer queries relating to terminal or banking queries. Raising any changes to relevant partners or merchant banks.
3. Resolve queries relating to change of bank/ change of entity, cancellations, terminal swap outs.
4. Ensure all queries are dealt with promptly and professionally.
5. Ensure data is always captured accurately.
6. Be vigilant for possible fraudulent activity and if necessary, raise a security incident report using the template accessible via the corporate Intranet.
7. Periodically review Daisy Security Policies – centrally hosted on the Intranet - to ensure full compliance with current legal, regulatory and company requirements.
8. Carry out any ‘ad hoc’ assignments as and when required.
9. To be compliant with health and safety company policy and legislation.

Qualifications

1. Be driven to focus energy and passion on serving our internal & external customers.
2. Able to use initiative to find ways to resolve problems and deliver.
3. Excellent communications skills; verbal and written.
4. Enthusiastic and willingness to learn about Daisy products and adaptable to business change.
5. Experience of dealing with customers, internal colleagues, and suppliers in relation to orders.
6. Has a keen eye for detail with a flexible approach to the job in hand.
7. The ability to work under pressure and multitask and not drop the ball.
8. Must be well organized and able to work to deadlines and manage own tasks efficiently.
9. Strong team player but able to work independently and take ownership for own workload.

Additional Information

What are the benefits of working at Daisy?

Our ethos is simple: the more you put in the more you get out.

We have been awarded a 2 Star accreditation by the Sunday Times Best Companies and voted as the UK's no.1 Telecoms company in 2023.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!
• £500 referral scheme bonus.
• Professional development to help you achieve your personal goals.
• Eye care vouchers available and discounted Medicash membership.
• Sim deals for you and your family/friends.
• Access to discounts and savings at more than 1,200 retailers.
• An additional day off on your birthday or if you're getting married.

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