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Desktop Support Technician

A3 Solutions, Inc.

England

On-site

GBP 25,000 - 45,000

Full time

29 days ago

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An established industry player is seeking a dedicated Desktop Support Technician to provide exceptional support in a dynamic enterprise environment. This role involves troubleshooting and repairing computer systems, maintaining user accounts, and ensuring seamless operation of hardware and software systems. If you possess great customer service skills and a passion for technology, this position offers the opportunity to make a significant impact while working closely with end users. Join a team that values your expertise and dedication to delivering top-notch support in a collaborative atmosphere.

Experience in troubleshooting and repairing computer systems and peripherals.
Strong customer service skills required for direct user interactions.

Support Windows OS and Microsoft Office Suite in an enterprise environment.
Maintain, analyze, and repair computer systems and hardware.

Customer Service Skills

Troubleshooting

Desktop Support

Network Support

Hardware Configuration

Software Installation

Imaging and Image Recovery

WiFi and VPN Support

Windows OS

Microsoft Office Suite

Job Details:

8-5 Monday-Friday, no on-call
Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user.
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
Desktop and Network Support
Ability to set up, configure and add all hardware.
Assist Corporate Desk Side Support technicians with large iMacs.
Documents, maintains, upgrades, or replaces hardware and software systems.
Supports and maintains user account information, including rights, security, and systems groups.
Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.
Determines and recommends which products or services best fit the customers' needs.
Imaging and image recovery
Experience doing break / fix repairs on desktops, laptops
Install/reinstall various software packages and updates
WiFi and VPN connections; Support of wireless devices
GREAT Customer Service skills