Night Team Member

TN United Kingdom; Cambridge; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading hospitality team as a Night Team Member at a prominent hotel in Cambridge. You will be the welcoming face for guests during the night, ensuring their comfort and safety. With a focus on guest satisfaction, you will also assist with hotel operations and provide food service. Enjoy a supportive environment with opportunities for career growth and attractive benefits, including complimentary hotel stays and a flexible rota.

Benefits

Competitive salary and benefits package

Flexible rota

Discount Card for Accor Hotels Worldwide

Complimentary stays in UK hotels

Opportunities for career growth

Apprenticeship opportunities

A supportive work environment

Qualifications

• Friendly, guest-focused personality with a passion for hospitality.
• Availability to work night shifts and weekends.

Responsibilities

• Welcome late arrivals and farewell early departures.
• Provide food and beverage service during the night shift.
• Ensure safety and security of all guests.

Skills

Communication

Problem Solving

Guest-focused

Job description

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Our mission at Ibis Cambridge Central Station is to create memorable moments for our guests, by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team!

Company Description

Our mission at Ibis Cambridge Central Station is to create memorable moments for our guests, by connecting hearts from arrival to farewell. If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team!

Job Description

As our next Night Team Member, you will:

1. Welcome late arrivals and farewell early departures with a warm and friendly attitude.
2. Support hotel operations and assist other departments in preparing for the next day.
3. Provide food and beverage service during the night shift.
4. Ensure the safety and security of all guests while assisting with hotel operations.
5. Respond promptly to guest requests and resolve any issues efficiently.
6. Clean and maintain public areas, including the front entrance, lobby, bar, and staff areas.
7. Follow the hotel's fire safety procedures and assist with emergency situations when needed.
8. Be the face of Ibis, consistently conveying a positive and professional image.

Qualifications

What Are We Looking For?

• A friendly, guest-focused personality with a passion for hospitality.
• Experience in hospitality is preferred but not required.
• Ability to work independently and manage night shifts responsibly.
• Strong communication skills and a problem-solving mindset.
• Availability to work night shifts (10:45PM – 7:00 AM) and weekends.

Additional Information

Why Join Us?

• Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
• Flexible rota.
• Discount Card for Accor Hotels Worldwide.
• Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
• Opportunities for career growth and international development.
• Apprenticeship opportunities.
• A one-night stay experience to help you understand guest needs.
• A supportive work environment with an engaging team culture.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Night Team Member, you will become part of a friendly team of 40 talents.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.