Order Processing Operative - Mon-Fri

ESSILORLUXOTTICA GROUP; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a detail-oriented Order Processing Specialist to enhance their operational efficiency. This role involves managing order processing, liaising with customer service, and ensuring compliance with health and safety standards. The ideal candidate will thrive in a fast-paced environment and possess strong communication and administrative skills. Join a dynamic team dedicated to delivering exceptional service and making a meaningful impact in the eyewear industry. If you are passionate about customer care and looking for a rewarding opportunity, this position is perfect for you.

Qualifications

• Experience in customer service environments is essential.
• Good communication skills and ability to work in a team.

Responsibilities

• Process orders and manage order tracking efficiently.
• Communicate with customer service to prioritize jobs.

Skills

Customer-focused

Excellent PC skills

Good communication skills

Attention to detail

Ability to work in a fast-paced environment

Education

GCSE level or equivalent

Tools

AS400

Salesforce

Tess scanners

Job description

WHO WE ARE

We are EssilorLuxottica, a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. The company combines expertise from two industry pioneers—one in advanced lens technologies and the other in iconic eyewear craftsmanship—to create a vertically integrated business that addresses the world's evolving vision needs and the growing eyewear industry.

With over 180,000 dedicated employees across 150 countries, our team is creative, entrepreneurial, and celebrated for their unique perspectives. Committed to vision, we enable people to 'see more and be more' through innovative designs, lens technologies, and cutting-edge processing methods. Every day, we impact millions by changing how they see the world.

Job Scope and Main Responsibilities

Operate within the defined roles of Order Processing and Support to maximize efficiency while maintaining excellent care for orders submitted by Independent ECPs. This role follows a Monday to Friday schedule. Key activities include:

• Order processing
• Outsource management
• Contract review
• Expediting orders
• Report monitoring

Areas of Responsibilities and Related Activities

Key Tasks & Responsibilities

• Sort new orders into frame types and stock/RX categories
• Register new glazing orders using Glazing Start 250 programs, including P&A's to glazing tray numbers
• Review contracts and assess all orders and returns for processing
• Ensure Tess scanners are calibrated daily and maintained properly
• Scan new orders, return frames, and paperwork using Tess scanners
• Monitor departmental reports, oversee P&A frame receipt, and communicate lab delays and issues with call log information
• Order frames from suppliers, log details, and monitor receipt
• Process manual credits using AS400 and Salesforce
• Confirm faxes or manual orders via AS400
• Retrieve and interrogate order paperwork
• Enter new orders into the system
• Assist with administrative duties as directed by CRM management
• Respond to expeditor cases raised by CRM teams on Salesforce
• Liaise with customer service to prioritize jobs and report delays

Health & Safety Responsibilities

• Follow health and safety guidelines to ensure safety for self and others
• Protect visitors, contractors, and external providers on site
• Report hazards, risks, accidents, or near misses
• Comply with PPE requirements

Environmental Responsibilities

• Adhere to environmental and energy policies
• Ensure visitors and contractors meet environmental procedures
• Report environmental hazards and concerns

Network of Interaction

Internal: Customer Service Centre, Order Processing & Support, CRM Management, Production, Quality, Sales & Marketing, Returns, BDM & RBMs.

External: Customers, Visitors.

Technical Skills - Portrait of a Perfect Candidate

Essential

• Customer-focused
• Excellent PC and administrative skills
• Good communication skills and confidence
• Ability to work in a multi-disciplinary team
• Experience in customer service environments
• Ability to work in a fast-paced environment
• Attention to detail

Desirable

• Experience in manufacturing environments
• Understanding optical principles
• Optical glazing experience

Education/Qualification Standards

Desirable: GCSE level or equivalent

Company Values

• Drive for results: Follow documented processes accurately
• Principles: Integrity & trust
• Interpersonal savvy: Maintain positive relationships
• Personal learning: Be flexible
• Customer focus: Attention to detail & problem-solving

Languages

Fluent written and spoken English; other languages desirable.

Interview Steps

Interview with Order Processing Team Manager and/or Order Processing Manager.