ED/UTC Patient Flow Co-ordinator (Non-Clinical)

London North West Healthcare NHS Trust; Greenhill; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in England is seeking a key member for its ED/UTC team in Greenhill. The role involves coordinating patient flow through critical care pathways, ensuring service compliance with national targets, and managing team performance. Candidates should possess strong operational coordination skills and be able to communicate effectively under pressure. This position promotes flexibility and encourages a positive workplace culture.

Benefits

Flexible working arrangements

Comprehensive training opportunities

Equality and Diversity commitment

Qualifications

• Experience in operationally coordinating patient flow in healthcare settings.
• Ability to manage competing priorities and work to tight deadlines.
• Understanding of healthcare KPIs and quality standards.

Responsibilities

• Coordinate patient flow through the Urgent Treatment Centre and Emergency Department.
• Prepare performance reports and updates.
• Escalate concerns related to demand and capacity.

Skills

Operational coordination

Negotiating skills

Communication under pressure

Job description

Overview

The post holder is one of the key members of the ED/UTC team; help maintain flow across the planned and emergency care pathways to achieve National Access Targets relevant to both areas. Operationally co-ordinate patient flow through the Urgent Treatment Centre, Emergency Department and CDU movement and utilisation of the bed stock within the Hospital; continuing assessment of the bed situation in relation to capacity demand making both appropriate and pragmatic decisions for the placement of patients to SDEC, CDU and UTC. Maintain links with all divisions to promote efficient and effective working relationships, recommend actions in line with Full Capacity Protocol and Pre-Emptive transfer protocol. Work with key internal and external stakeholders to ensure the trust achieves the emergency care KPI's. Ensure the team achieves its internal professional standards and escalation through to the other specialties. Prepare reports and provide updates on the previous day's performance. Be involved in plans to mitigate any identified risks to delivery of the KPI's and provide data for breach validation of the 4 hours, escalate concerns around demand and capacity, recognising early indicators of pressure is a key part of this role, and action accordingly.

Main duties

• Responding to competing priorities and working to tight deadlines
• Cascading information in a timely and effective manner
• Chasing achievable plans for all patients attending the ED/UTC in line with the national 4-hour target.
• Prioritising the flow and coordination of the ED/UTC at all times. Escalation of surge and high demand of the service to the NIC, lead clinician and service manager.
• Communicating under pressure across the trust and with external organisation, this will require good negotiating and persuasive skills
• Making decisions on a daily basis in term of plans for patients attending the ED/UTC, working alongside the site team in terms of allocation of beds.
• Being responsive to unanticipated events and proactively escalating them to the relevant managers.
• Being flexible and responsive in developing service requests in order to promote positive outcomes for patients and their families
• Negotiating and leading on patient flow between ED/UTC, inpatient wards and across the organisation
• Supporting the medical and clinical staff with any outstanding results to ensure patients are managed within agreed KPIs for the Trust. This will mean you will be responsible for chasing blood results, transport, diagnostic tests and working closely with SDEC, CDU and the acute floor.

We promote the wellbeing and safety of all our patients and carers by acting promptly on concerns, communicating effectively and sharing information appropriately, according to the standards determined by our policy and procedures. All posts working with vulnerable groups will be subject to an enhanced criminal records check upon appointment and staff will need to give their consent for the Trust to receive regular updates on their criminal records status throughout their employment.

Due to the high volumes of applications we receive for certain posts, we reserve the right to close any adverts before the published closing date once we have received a sufficient number of applications. After the closing date we strongly advise you check the email account which is registered. If you have not heard from us within four weeks of the closing date, please assume that you have not been shortlisted.

Our employment checking processes require that all shortlisted applicants provide the contact details of their current HR Department. If shortlisted you will be sent an email reminder to present the contact details of your HR Department at the interview.

Please note the Trust uses identity checking software for verifying the authenticity of identity documents provided by candidates.

As part of our commitment to the Equality and Diversity at LNWUH, we are encouraging applications from BME (Black, Minority Ethnic) candidates as we seek to ensure our workforce structures are representative of the diversity of the communities we serve.

We are a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Find out more about our Trust and why you should join us

Find out more about Our HEART values

Find out more about our Trust Staff Benefits

Our vision at London North West University Healthcare NHS Trust is to put "Quality at our HEART". Find out more about our ambitious strategy. We are clear that our vision can only be achieved by our staff, who are our most valuable asset. Our vision is driven by our HEART values and behaviours which were developed together with our staff.