ED Receptionist

NHS; Nuneaton; On-site; GBP 25,000; Full time

Job summary

A prominent hospital in Nuneaton is seeking an ED Receptionist for a permanent role, providing reception support in the Emergency Department. The successful candidate will manage patient bookings, documentation, and inquiries while maintaining confidentiality. The position offers a salary of £24,465 per annum with benefits including flexible working and in-house training.

Benefits

On-site nursery

27 days minimum annual leave plus bank holidays

Cycle to work scheme

Flexible working

In-house training and development

Subsidised restaurant

Generous on-site parking

Qualifications

• Experience in a hospital environment.
• Client/customer contact experience.
• Alpha/numerical filing accuracy.
• Ability to maintain confidentiality.

Responsibilities

• Provide efficient reception support to the Emergency Department.
• Book patients into the Emergency Department and print paperwork.
• Photocopy Emergency Department documentation.
• Handle inquiries and maintain confidentiality.

Skills

Clerical experience

Good communication skills

Organizational skills

Word processing skills

Ability to work under pressure

Education

Good standard of education

Job description

Job summary

ED Receptionist

37.5 hours per week (11.5 hour shifts days and nights)

Permanent

Salary: £24,465 per annum

Closing Date: 13th August 2025

Interview Date: TBC

**This post may close early due to high numbers of applications, so you are advised to apply promptly.**

**previous applicants need not apply.**

All correspondence for this vacancy will be sent by email; please check your account regularly including your Junk and SPAM areas.

A great and friendly place to work, so bring your passion, commitment and expertise and enjoy the opportunities to make a difference every day.

#JoinTeamEliot

Main duties of the job

To provide an efficient reception support service to the Emergency Department, undertaking associate clerical duties and maintaining a caring and compassionate environment.

About us

Here at George Eliot our vision to' excel at patient care' takes centre stage. An ever evolving clinically-led acute service provider we are on a journey to continually provide high quality, safe and responsive services delivered by inspiring, friendly and compassionate staff who share our corporate values which underpin everything we do. Our values are not just words on a piece of paper, they bond us together, reflect our ambition and shape who we are:

Effective Open Communication

excellence and safety in everything we do

Challenge but support

Expect respect and dignity

Local health that inspires confidence

Benefits: On-site nursery, 27 days minimum annual leave plus bank holidays, cycle to work scheme, flexible working, in house training and development, buying and selling of annual leave, subsidised restaurant, tranquillity garden and generous subsidised on-site parking.

Details Date posted

31 July 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,465 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

230-36767274-UEC-R1-D

Job locations

George Eliot Hospital NHS Trust

College Street

Nuneaton

CV10 7DJ

Job description Job responsibilities

• To be able to work on your own under pressure and take responsibility regarding patient care in the Emergency Department.
• To book patients into the Emergency Department and printing of relevant paperwork.
• To photocopy Emergency Department documentation.
• Forwarding copied documentation to GP practices.
• To make clinic appointments.
• To ensure paperwork for clinics is collated.
• To work with Emergency Department computer systems, Lorenzo and clinical portal in accordance with Data Protection Act.
• To show compassion towards bereaved relatives and direct them to appropriate private area, informing nursing staff of their arrival.
• Deal with enquires, both by telephone and in person, taking appropriate action and ensuring that confidentiality or personal health data is maintained.
• Flexibility to cover annual leave and sickness.
• To participate in appropriate meetings.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Job description Job responsibilities

• To be able to work on your own under pressure and take responsibility regarding patient care in the Emergency Department.
• To book patients into the Emergency Department and printing of relevant paperwork.
• To photocopy Emergency Department documentation.
• Forwarding copied documentation to GP practices.
• To make clinic appointments.
• To ensure paperwork for clinics is collated.
• To work with Emergency Department computer systems, Lorenzo and clinical portal in accordance with Data Protection Act.
• To show compassion towards bereaved relatives and direct them to appropriate private area, informing nursing staff of their arrival.
• Deal with enquires, both by telephone and in person, taking appropriate action and ensuring that confidentiality or personal health data is maintained.
• Flexibility to cover annual leave and sickness.
• To participate in appropriate meetings.

For a full comprehensive list of main responsibilities and duties, please kindly refer to job description and personal specification attached.

Person Specification Experience and Knowledge Essential

• Clerical experience
• Experience in Hospital
• Client/customer contact
• Alpha/numerical filing accuracy
• Displays good communication skills
• Organisational skills
• Understands confidentiality

Qualifications and professional training Essential

• Good standard of education
• Word processing skills

Skills and Abilities Essential

• To recognise the importance of punctuality
• Able to liaise & communicate with all disciplines
• Good communication and telephone skills
• Able to work as part of a team
• Conscientious and hard working
• Demonstrate understanding of patient confidentiality

Personal Qualities Essential

• Demonstrate good communication skills during interview including listening and positive body language.
• Demonstrate an insight in the needs of the organisation and patients/carers and demonstrate the need for sensitivity and diplomacy as required.
• Willing to cover for colleagues during times of absence, sometimes at short notice

Person Specification Experience and Knowledge Essential

• Clerical experience
• Experience in Hospital
• Client/customer contact
• Alpha/numerical filing accuracy
• Displays good communication skills
• Organisational skills
• Understands confidentiality

Qualifications and professional training Essential

• Good standard of education
• Word processing skills

Skills and Abilities Essential

• To recognise the importance of punctuality
• Able to liaise & communicate with all disciplines
• Good communication and telephone skills
• Able to work as part of a team
• Conscientious and hard working
• Demonstrate understanding of patient confidentiality

Personal Qualities Essential

• Demonstrate good communication skills during interview including listening and positive body language.
• Demonstrate an insight in the needs of the organisation and patients/carers and demonstrate the need for sensitivity and diplomacy as required.
• Willing to cover for colleagues during times of absence, sometimes at short notice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

George Eliot Hospital NHS Trust

Address

George Eliot Hospital NHS Trust

College Street

Nuneaton

CV10 7DJ

Employer's website

http://www.geh.nhs.uk/ (Opens in a new tab)

Employer details Employer name

George Eliot Hospital NHS Trust

Address

George Eliot Hospital NHS Trust

College Street

Nuneaton

CV10 7DJ

Employer's website

http://www.geh.nhs.uk/ (Opens in a new tab)