ED Patient Flow Specialist

Allscreens Nationwide Ltd; Basildon; On-site; GBP 24,000 - 32,000; Full time

Job summary

Southend University Hospital NHS Trust is recruiting a full-time Patient Flow Co-ordinator for the Basildon Emergency Department. The role focuses on coordinating administrative processes around the patient journey, monitoring flow, and ensuring timely discharge or transfer with clinical staff support.

You will work with Consultants and Nurses, maintain accurate records in the EPR/Medway system, and communicate with the Discharge lounge and ambulance services to support efficient patient

Responsibilities

• Monitor patient activity and flow within the Emergency Department using the patient management system (EPR/Medway).
• Chase and elevate delays in the patient’s emergency pathway to aid clinical decision making.
• Provide administrative support to clinical staff and ensure up-to-date records for patient flow.
• Book ambulance transport and liaise with discharge lounges and ambulance control as needed.
• Support reception duties: answer phones, relay information, greet relatives/carers, maintain confidentiality.

Job description

Southend University Hospital NHS Trust is recruiting a full-time Patient Flow Co-ordinator for the Basildon Emergency Department. The role focuses on coordinating administrative processes around the patient journey, monitoring flow, and ensuring timely discharge or transfer with clinical staff support.

You will work with Consultants and Nurses, maintain accurate records in the EPR/Medway system, and communicate with the Discharge lounge and ambulance services to support efficient patient