Ecommerce Trading Manager – Rodial

Rodial Ltd.; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in the beauty industry is seeking an Ecommerce Trading Manager to enhance online sales across its platforms. The successful candidate will drive digital strategy, optimise the customer journey, and collaborate with various teams to ensure stock levels and marketing activities align with business goals. This role offers a blend of in-office and remote work, fostering a dynamic work environment.

Qualifications

• Proven experience in a similar eCommerce role, with Beauty experience desirable.
• Strong commercial acumen and a creative eye for website aesthetics.
• Experience managing third-party digital marketing agencies.

Responsibilities

• Maximise online sales and conversions across the Rodial website.
• Plan promotional activities and maintain communication with internal teams.
• Identify trends in performance and suggest new revenue streams.

Skills

Commercial acumen

Customer experience

Creativity

Tools

Shopify

Magento

Job description

The Rodial Group was founded by London-based entrepreneur, speaker and best-selling author Maria Hatzistefanis in 1999. She has been creating bestselling skincare for over 25 years for skincare sister brands Rodial and

Nip + Fab.

Rodial, with its hi-tech, innovative and iconic skincare and complexion products, is loved and used by customers and high-profile names around the world, while Nip + Fab’s mission is simple: to provide customers with luxury, science-based skincare formulations at high-street prices and empower them with ingredient knowledge.

We are a female-led and founded independent group and live by our values. We champion each other and encourage ourselves and our customers to aim high through our products, events, engagements, publications and high-profile partnerships.

Today, both Rodial and Nip + Fab products are available worldwide in 30+ countries, in both prestigious luxury department stores and multiple high-street retailers and pharmacies.

The Position

We are looking for an Ecommerce Trading Manager to drive success across our Rodial eCommerce business. You will be responsible for maximising online sales and conversions across the Rodial website and related channels. This is a pivotal role in the Ecommerce team, ensuring that all digital activations are delivered and you will work to identify and implement opportunities to drive sales, analysing all aspects of the customer conversion funnel to maximise conversion, alongside continuous optimisation of the customer journey.

Please note this role is 4 days a week in the office in W11, and 1 day from home.

Key Responsibilities

• Supporting the Head of Ecommerce with the digital strategy and budgeting for each region and channel
• Planning promotional activities to deliver the trade and marketing calendar on time, and brief and maintain communication with internal teams and key third party agencies on upcoming plans
• Identify trends in performance and suggest new ways to build additional revenue streams, ensuring you are highlighting sales and conversion trends against forecast and previous performance
• Briefing and testing new functionalities for the website with the development agency, continuously optimising mobile and desktop websites
• Plan and execute a CRM strategy for Email, SMS and Loyalty, and provide day to day support for digital marketing agencies and CRO teams on plans and deliverables
• Maintain regular communication with the Customer Service Lead and cross-functional teams in order to continuously improve the customer experience across all direct touchpoints with the brand
• Liaise with the Supply Chain and Operations teams to ensure that stock levels across the website are correct at all times, and that key stock lines are being delivered

The successful candidate will have the following;

• Proven experience in a similar eCommerce role, with Beauty experience desirable
• Passion for the customer and all elements of customer experience
• Strong commercial acumen, but with a creative eye to ensure the website is as visually appealing as possible
• Experience using industry recognised CMS systems (Shopify, Magento etc)
• Experience managing third-party digital marketing agencies
• The ability to identify opportunities to improve efficiencies, always seeking best practice
• The ability to be both reactive and innovative