Ecommerce Trading Manager (Accessorize)

Monsoon; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Monsoon is seeking an Ecommerce Trading Manager to optimize online sales and trading strategies. This role involves collaborating with digital marketing, merchandising, and supply chain teams to enhance customer experience and drive performance. The successful candidate will have a proven track record in Ecommerce, strong analytical skills, and exceptional communication abilities.

Benefits

Competitive salary

25 days holiday with the option to purchase additional holiday

Bonus day off after 6 months service

Pension enrollment after 3 months

Private Healthcare

Life assurance

Flexible working approach

Generous staff discount up to 50%

Interest free season ticket loans

Qualifications

• Minimum 3 years' experience in a similar role, ideally within a fashion retailer.
• Experience with Google Analytics 4 or similar tools.
• Track record of successfully delivering projects in Ecommerce.

Responsibilities

• Actively trade the online channel to increase online sales.
• Work with Digital Marketing to enhance customer journeys.
• Manage relationships with buying teams and merchandisers.

Skills

Analytical skills

Numerical skills

Communication

Team player

Education

Minimum 3 years’ experience in a similar role

Google Analytics 4 knowledge

Tools

Salesforce

Job description

What will you do as an Ecommerce Trading Manager?

• Actively trade the online channel, ensuring product availability, site content and promotion plans are optimised to achieve increased online sales in line with agreed KPIs.
• Support on Ecommerce business planning and forecasting as required.
• Work with the Digital Marketing & CRM Manager around traffic to the site to ensure excellent customer journeys that achieve KPIs and ensure all SEO activity is supported.
• Develop and manage relationship with buying teams and merchandisers to maximise range and availability across web & fulfil from store channels, including robust trading plans.
• Liaise with design, creative, photo studio and content team to ensure planned & timely delivery of site assets.
• Liaise with the IT and development teams to ensure website is updated according to the plans and onsite functionality improvements are planned & delivered.
• Input into onsite optimisation plans in areas such as search, funnel effectiveness etc.
• Liaise with the Supply Chain teams to ensure alignment on key activities, peak periods, ecommerce packaging, returns processing, cancellations and delivery proposition.
• Build effective relationships with other functions to operate effectively, such as counterparts in Monsoon, Finance etc.
• Responsible for the on-line customer satisfaction for the Accessorize brand.
• Liaise with the Customer Services Manager around online customer issues and customer satisfaction for the Accessorize brand.
• Team management responsibility of one direct report.

What will you need to succeed as an Ecommerce Trading Manager?

• Minimum of 3 years’ experience in a similar role, ideally within a fashion retailer.
• Google Analytics 4 knowledge or similar.
• Balance of numerical/analytical skills with an eye for design & creative.
• Web platform experience, with Salesforce experience being advantageous.
• Experience with A/B & multivariant testing programmes.
• Team player able to motivate colleagues and drive an agile culture of continuous improvement.
• Track record of successfully delivering projects in the Ecommerce domain.
• Excellent communication, both written and verbal, with the ability to make good decisions and influence others.
• Demonstrate resilience with a natural curiosity to solve problems & ‘get things done’.

What will we offer you in return?

• Competitive salary
• 25 days holiday with the option to purchase additional holiday through our salary sacrifice scheme
• Bonus day off each year after 6 months service
• A pension that you will automatically be enrolled in after 3 months
• Private Healthcare
• Life assurance (subject to participating in the pension scheme)
• A flexible working approach
• Early pay day Friday finish
• A generous staff discount with up to 50% discount on our products
• Interest free season ticket loans
• Additional discounts such as Westfield discount, Taste card membership etc
• If this all sounds great and you feel you are who we are looking for, let us know and apply today!

At Monsoon Accessorize we don’t focus only on what we do, we also care about how we do it. Our values and the way we behave are important to us.

We are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential.

We want to attract the broadest range of talented people and are an equal opportunity employer. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.

We provide reasonable accommodations as needed to people with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [e-mail] to request discuss any specific requirements.