eCommerce Solutions Specialist

CDW Corporation; Peterborough; On-site; GBP 10,000 - 40,000; Full time

Job summary

Join a leading technology solutions provider where your skills can shine! As an eCommerce Solutions Specialist, you'll drive the adoption of innovative digital platforms that enhance customer experiences. Collaborating with sales and operations teams, you'll demonstrate the power of our solutions, manage integration projects, and ensure customer satisfaction. This role offers a unique opportunity to work with a passionate team dedicated to technology's impact on business. Embrace a culture that values diverse perspectives and fosters growth, making a difference in the technology landscape for businesses worldwide.

Qualifications

• Experience in product demonstrations and selling techniques is essential.
• Knowledge of business processes and customer focus is crucial.

Responsibilities

• Drive adoption of digital platforms by engaging with customers.
• Lead digital integration projects from requirements to deployment.

Skills

Product Demonstration

Selling Techniques

Knowledge of Business Processes

Customer Focus

Adaptability to Technology

Tools

ServiceNow

ERP Systems (SAP, Oracle, Workday)

Marketplace Systems (Ariba, Coupa)

Job description

Description

Bring your IT career and talents to CDW, where you can have a greater impact, be inspired by our mission and excited about your career and future. A Fortune 200 leader, we’re the driven professionals and technology experts companies turn to most to solve their IT challenges.

ABOUT CDW

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW was founded in 1984 and employs approximately 14,600 coworkers.

CDW prides itself on being ‘People Who Get IT’ and ‘People who get People’. Our relationships are fueled by our deep expertise and are grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same.

JOB SUMMARY

The eCommerce Solutions Specialist is responsible for driving adoption of CDW’s digital customer platforms. This is achieved by partnering with the Sales, Sales Operations and Bid Management teams to promote the features and benefits of ServiceTrack and related digital integration offerings directly to our customers.

Proactive Adoption

• Identification and proactive targeting of customers who would benefit from using ServiceTrack or related digital integration capabilities.
• Providing client facing and web conference delivered demonstrations to existing and prospective customers.
• Curation of internal and customer facing literature/media.
• Support sales and bid teams in preparation of tender documents where a tailored response is required.
• Identify declining value accounts and develop strategies to reactivate and sustain customer value.

Digital Integration Project Leadership

• Qualify and evaluate opportunities for digital integration based on incoming requests and proactive identification of suitable candidates to develop a pipeline of opportunities.
• Lead the interaction with customers in conjunction with the eCommerce Integration Engineer and Account Management teams, from requirements gathering & solution selection through to testing & live deployment.

General Tasks

• Providing training for new co-workers as part of the induction process.
• Assist in the resolution of support requests where subject matter expertise is required.
• Collating and documenting feedback from customers & co-workers to drive future systems development.
• Participation in testing and documentation of system updates and major releases to ensure timely delivery.
• Providing cover for other team members as required by the business or for periods of absence.

QUALIFICATIONS, SKILLS, AND EXPERIENCE

Must have:

• Prior experience of presenting or demonstrating products.
• Exposure to or experience of selling techniques.
• Knowledge of transactional and business processes.

Nice to have:

• Experience of managing supplier side integration projects with client procurement and marketplace systems.
• A high-level understanding of marketplace systems such as Ariba, Coupa and Oracle Business Network (supplier side only).
• Familiarity with supplier integration capabilities of ERP systems such as SAP, Oracle iProcurement, Workday & Jaggaer etc.
• An understanding of buyer/supplier integration technologies including punchout and EDI.
• Exposure to service management systems, especially ServiceNow.

ESSENTIAL ATTRIBUTES

• Passionate about technology and the impact it can have on business and our customers.
• Quality and detail orientated.
• Positive attitude and influence to others.
• Fast learner and able to adapt to new technology and keep abreast of current industry trends and practice.
• Excellent organisation and time management skills.
• Able to achieve potential, stay inspired and motivated.

CUSTOMER FOCUS AND WAYS OF WORKING

• Each coworker is accountable for their actions and is required to exercise good judgment in everything they do. Part of that responsibility includes ensuring that you understand and live up to the values and standards we set for ourselves in the CDW Way, the CDW Way Code (our code of ethics and business conduct), the Information Management System (IMS), and all other policies and procedures relevant to your role.
• Each coworker has a responsibility to ask questions when they are unsure of CDW’s values, standards, and policies, and to act if they believe someone else is not acting consistently with those values, standards, and policies.
• Each coworker is responsible for maintaining customer focus and for periodically reviewing the Circle of Service Philosophy and the Quality Policy to understand CDW’s commitment to excellent client service and continual improvement. Coworkers must report any customer problems, feedback, service outages, and service improvement suggestions to management.
• Each coworker is required to comply with CDW’s policies relating to Information Security and Data protection.

Who we are:
CDW is a leading technology solutions provider to business, government, education and healthcare organizations across the globe. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced start-ups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers.
CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.