Ecommerce Product Manager

Derek Rose; London, Elmbridge; On-site; GBP 40,000 - 80,000; Full time

Job description

Ecommerce Product Manager

Role Type: Full Time

Department: Ecommerce

Reports to: Head of Direct to Consumer

Location: London Office

About the Role:

We are seeking a commercially driven and technically adept Ecommerce Product Manager to own our Shopify platform, UX, and website optimisation strategy, as well as manage our digital roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion.

The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and process efficiencies.

Key Responsibilities:

Ecommerce Platform & Development

• Working with the Head of DTC, define, prioritise, and execute the ecommerce development roadmap.
• Act as the primary liaison between the business and the digital agency, ensuring effective delivery of technical improvements.
• Manage website enhancements, ensuring they align with business objectives and customer needs.
• Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance.

Website Optimisation & Customer Experience

• Identify and address customer friction points to improve website usability and performance.
• Take practical, insight-driven approach to website improvements.
• Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements.
• Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction.
• Advocate a UX and Luxury focused mindset, ensuring teams and partners deliver an intuitive and seamless user experience.

Operational Efficiency & Process Optimisation

• Drive efficiency by streamlining ecommerce processes and optimising system workflows.
• Work closely with internal teams to enhance omnichannel capabilities and ensure seamless online-to-offline integration.
• Identify and implement automation opportunities to improve operational effectiveness.

Stakeholder Management & Collaboration

• Partner with the CRM, digital marketing, and retail teams to ensure cohesive omnichannel strategies.
• Act as a bridge between technical and non-technical stakeholders, ensuring clear communication of development priorities.
• Stay ahead of ecommerce trends and emerging technologies to keep Derek Rose at the forefront of digital innovation.

Skills & Experience Required

• Proven experience in ecommerce product management, ideally within a luxury retail brand environment.
• Strong expertise in Shopify and its ecosystem, including third-party integrations.
• Experience managing external digital agencies and technical teams.
• Deep understanding of UX/UI best practices and frontend performance optimisation.
• Experience improving website performance through customer insights and data-driven decision-making with a proven ability to leverage insights from third-party tools such as GA4 and Mouseflow.
• Strong problem-solving skills with a focus on website functionality and customer experience improvements.
• Excellent communication and stakeholder management skills.
• Experience with process automation and system efficiency improvements.
• Strong project management skills with experience working with different delivery models.
• Good knowledge of Microsoft Excel.

Desirable Skills

• Experience working within omnichannel retail environments.
• Familiarity with ecommerce analytics and A/B testing platforms.

What We Offer

• Pension contribution.
• 25 days annual leave, plus bank holidays.
• Generous staff discount and regular sample sales.
• Yearly eye testing.
• Confidential wellbeing and mental health support services.
• Office social events.
• Potential for hybrid working upon completion of probation.

Our Mission

We understand that our customers want to look good, feel good, and make the most of their free time. As a life-loving brand, we design exclusively for free time, pioneering products that enhance relaxation and enjoyment. If we can make these moments one percent more enjoyable, more confident, and more comfortable, we have fulfilled our role.

This contribution towards an elevated quality of life and, ultimately, our customer’s sense of well-being is what we call... Feel-good Living.

Our Values: We are Life-Loving, Pioneering, Approachable, and Discerning.

To apply, please use the 'Make this job yours' button below. Direct applications only. No recruitment agencies.

If you do not hear back from us on this occasion, thank you for applying, but we will not be taking your application further on this occasion.