Ecommerce Product and CRO Manager

Dermalogica UK; Leatherhead; On-site; GBP 42,000 - 50,000; Full time

Job summary

Dermalogica UK is seeking a DTC Ecommerce Growth Specialist to lead website innovation and enhance customer experiences on their UK and Ireland websites. The role involves managing the ecommerce product roadmap, optimizing user experiences, and utilizing data to drive growth. Join a passionate team dedicated to skin confidence and professional success.

Benefits

Private Healthcare with Vitality and Medicash

Life insurance with additional wellbeing support

Company pension contribution of 5%

Birthday off

5 paid sick days annually

£70 monthly product allocation

Early access to new products

Discounts on Unilever Prestige Brands

Growth and development opportunities

Office treats like free ice cream

Qualifications

• Proven ecommerce growth track record.
• Experience in fast-paced, entrepreneurial environments.
• Coding skills are a plus.

Responsibilities

• Own the ecommerce product roadmap and manage testing.
• Drive UX and CX improvements to increase conversion rates.
• Utilize ecommerce data to identify growth opportunities.

Skills

Analytical skills

Problem-solving skills

Team player

Leadership qualities

Communication skills

Attention to detail

Understanding of SEO factors

Knowledge of UI/UX best practices

Tools

Shopify+

Job description

Leatherhead, Surrey

£50,000

We are the number 1 professional skincare brand globally and are passionate about bringing everyone skin confidence. At Dermalogica, our mission is to create respect and success for professional skin therapists and aesthetic practitioners through Skin Centres, Spas, Medi Clinics, and Wellness Centres. Our brand DNA is delivered through outstanding business support, excellent education, and revolutionary products used by expert practitioners.

Are you interested in joining this industry-changing movement? If so, we are seeking talented individuals to be part of something special.

Join Our Tribe!

We’re looking for a talented and technical DTC Ecommerce Growth Specialist. This role involves leading website innovation and CRO roadmaps, offering a unique opportunity to shape world-class customer experiences on our UK and Ireland websites.

Responsibilities of the Ecommerce Product and CRO Manager:

1. Own the ecommerce product roadmap, managing testing via Intellimize and delivery through external developers.
2. Drive UX and CX improvements to increase conversion rates, site health metrics, and efficiency on the Shopify+ site.
3. Manage and optimize the ecommerce tech stack, supporting tools and processes for fast DTC growth.
4. Utilize ecommerce, traffic, and customer data to identify growth opportunities and develop strategies.
5. Execute and report on A/B and multivariate testing to achieve incremental gains.
6. Ensure websites meet technical SEO standards and provide seamless customer experiences across devices.
7. Support ecommerce trade and CRM teams by enabling tools and features that enhance performance.
8. Champion the integration of AI and LLM technologies to streamline workflows and improve user experience.
9. Collaborate with CRM, social, and marketing teams to support growth strategies.
10. Track and report on KPIs such as conversion rate, site speed, bounce rate, AOV, and efficiency metrics.

Required Skills:

• Experience with Shopify+
• Strong analytical and problem-solving skills
• Coding skills are a plus
• Excellent reporting and analytical skills
• Proactive and innovative mindset, willing to roll up sleeves
• Team player with leadership qualities
• Proven ecommerce growth track record
• Excellent communication skills
• Deep understanding of SEO factors
• Knowledge of UI/UX best practices
• Attention to detail and high standards
• Experience in fast-paced, entrepreneurial environments

Benefits:

• Private Healthcare with Vitality and Medicash
• Life insurance with additional wellbeing and financial support
• Company pension contribution of 5%
• Birthday off
• 5 paid sick days annually
• £70 monthly product allocation
• Early access to new products
• Discounts on Unilever Prestige Brands
• Access to discounts on high street brands
• Growth and development opportunities
• Office treats like free ice cream and skin treatments

At Dermalogica, we promote diversity, equality, and inclusion, welcoming applicants from all backgrounds to join our journey toward success and meaningful human connections.