Ecommerce Operations & Projects Specialist

TikTok; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

TikTok is seeking a capable operations professional to support ecommerce projects and seller/creator programs from its London area. You will coordinate with product, data, finance, and operations teams to implement configurations, track progress, and drive process improvements.

Ideal candidates are data-driven, detail-oriented, and capable of managing multiple projects in a dynamic tech environment, with strong English communication skills for cross-functional collaboration.

Qualifications

• 3+ years in ecommerce, business operations, project management, data operations, or related field.
• Strong attention to detail and ability to manage large data volumes accurately.
• Excellent English communication skills, both verbal and written.

Responsibilities

• Support configuration and execution of key business projects, including seller and creator related programs.
• Collect, consolidate, and validate business requirements and configuration data from stakeholders.
• Prepare configuration templates and ensure information is complete, accurate, and submitted on time.
• Coordinate with Business, Product, Data, Finance, and Operations teams to support project launches and resolve configuration issues.
• Track project progress, risks, dependencies, and next steps through trackers and documentation.
• Conduct pre-launch and post-launch checks to ensure configurations are implemented correctly.
• Support data analysis and reporting to evaluate project performance and identify improvements.
• Manage multiple operational projects simultaneously and ensure timelines and quality standards are met.
• Support the standardisation and optimisation of configuration processes, templates, SOPs, and QC mechanisms.

Skills

Ecommerce operations

Project management

Data analysis with Excel

Cross-functional collaboration

English communication

Tools

SQL

Data visualization tools

Workflow management tools

Job description

TikTok is seeking a capable operations professional to support ecommerce projects and seller/creator programs from its London area. You will coordinate with product, data, finance, and operations teams to implement configurations, track progress, and drive process improvements.

Ideal candidates are data-driven, detail-oriented, and capable of managing multiple projects in a dynamic tech environment, with strong English communication skills for cross-functional collaboration.