eCommerce Operations Manager Sales & Customer – Jewellery Craft Brand. – 19592 Ref: 19592

Recruitment Revolution; Perranporth; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a beloved Cornish brand as an eCommerce Operations Manager, overseeing daily operations and driving team performance. The role blends leadership with hands-on involvement, focusing on customer experience and operational excellence in the jewellery-making industry. Bring your passion for eCommerce and commitment to service excellence to help shape Kernowcraft's future.

Qualifications

• Strong background in B2B/B2C eCommerce management.
• Experience in leading sales teams and managing operations.
• Excellent communication and relationship-building skills.

Responsibilities

• Oversee daily eCommerce operations, ensuring efficiency and adherence to deadlines.
• Lead, develop, and motivate the sales team to meet performance targets.
• Manage and grow high-value customer accounts, enhancing loyalty.

Skills

Sales

Customer Service

Team Leadership

Project Management

Stakeholder Engagement

eCommerce Sales

Data Reporting

Education

Degree in Business or related field

Job description

A Spark of Passion in the Heart of Cornwall

Every great piece of jewellery starts with inspiration, a glint of an idea, a passion for craft, a love for the materials. For Kernowcraft, it began over 50 years ago with that very same spark.

Nestled on the rugged Cornish coast, Kernowcraft started life as a small, family-run business with a simple but powerful mission: to make the art of jewellery-making accessible, joyful, and deeply rewarding. What began as a passion for gemstones and lapidary grew into something far more meaningful - a thriving, creative community of makers from all walks of life.

Today, Kernowcraft is more than a jewellery supplies store. It's a trusted partner to thousands of jewellers, hobbyists, and dreamers across the UK and beyond.

With recent investment, leadership and an ambitious strategy Kernowcraft is poised to scale at a time when handmade crafts, in particular jewellery, are seeing strong demand. Exciting teams ahead!

And we want to make you part of the plan.

Are you ready to lead a fast-paced operation where every day brings new opportunities to drive sales, improve processes, and exceed customer expectations?

As eCommerce Operations Manager you’ll take charge of the daily running of the office, sales-order team, customer experience and order dispatch - all while playing a key role in growing high-value customer accounts and shaping the company’s success.

This role offers the perfect blend of leadership, strategy, and hands-on involvement for someone eager to make a real impact.



eCommerce Operations Manager
Cornwall, Perranporth TR6 (on-site)
Competitive Salary Based on Experience
Full Time - Permanent

Culture: Our small, knowledgeable team pride ourselves on delivering the very best customer service, a friendly voice at the end of the phone as well as a personal service our customers can rely on.

Company: Online destination for gemstones and jewellery making supplies

Sales. Dispatch. Customer Service. Stakeholder Engagement. Team Leadership. Project Management, Multiple products. eCommerce Sales, Customer Experience and Data Reporting.



For over 50 years, our dedicated team has been proudly supplying high-quality gemstones and jewellery-making materials to hobbyists, students, and professional jewellers alike.

Built on long-standing, trusted relationships with our suppliers, we are committed to offering reliable, premium products that meet the needs of our valued customers.

Now in its third generation, the business continues to thrive and evolve, celebrating decades of success in supporting creativity and craftsmanship within the jewellery-making community.



• Oversee & manage the daily eCommerce operations. Office, sales team, customer experience and order dispatch, ensuring efficiency, accuracy, and adherence to deadlines.
• Lead and develop the sales team, driving performance to meet targets while maintaining high standards of customer service and operational excellence.
• Manage and grow high-value customer accounts, nurturing strong client relationships and implementing strategies to enhance customer loyalty and repeat business.
• Collaborate with the Marketing Coordinator to align sales initiatives with promotional activities, and provide market and customer insights to support product development.
• Handle customer service queries and issue resolution, ensuring a positive client experience and maintaining the company’s reputation for service excellence.
• Support logistics and delivery operations, including the review of Royal Mail invoices and identification of cost-effective shipping solutions.
• Deliver regular team meetings to communicate objectives, share feedback, and drive continuous improvement across departments.



You’re a highly organised, proactive Ops leader, with a strong background in B2B / B2C eCommerce. You know how to inspire teams, build lasting customer relationships, and juggle multiple priorities without losing sight of the details. You’re results-driven, tech-savvy, and confident managing both day-to-day operations and long-term projects. Above all, you're a clear communicator with a genuine interest in learning more about our world of gemstones and jewellery-making.

This is more than just a management role. It’s your chance to join a beloved, long-standing Cornish brand at a genuinely exciting time of growth. At Kernowcraft, we blend creativity with care, and we’re proud of the personal service we offer to every maker who shops with us. If you thrive on variety, love leading teams, and enjoy rolling up your sleeves to improve how things work, you’ll feel right at home here. Whether it's streamlining operations or nurturing customer relationships, your work will directly shape the future of a business that’s built on passion, trust, and craftsmanship.

Step into a role where your ideas matter and your impact is felt. Apply now and help us shape the next chapter of Kernowcraft’s story.