Ecommerce Operations Manager

Deciem; Nottingham; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the beauty sector is seeking an E-Commerce Operations Manager for its Nottingham team. The successful candidate will oversee daily eCommerce operations, focusing on fulfillment processes and team management. This role offers a mix of professional growth and a robust benefits package, fostering a supportive work environment and a culture of continuous improvement.

Benefits

Generous Vacation & Personal Days

6 months paid time off for new parents

Work from anywhere 4 weeks per year

Hybrid work model

Summer Fridays - get off at 1pm

Unlimited access to Employee Assistance Program

Development Grants & LinkedIn Learning membership

Generous product discount

Qualifications

• 3+ years of people management or leadership experience in distribution.
• 5+ years in warehouse and inventory management.
• Familiarity with various e-commerce software.

Responsibilities

• Oversee all daily eCommerce operations at the UK's fulfillment center.
• Lead and manage e-commerce operations associates.
• Implement continuous improvement and standardization of processes.

Skills

People Management

Warehouse Management

E-Commerce Software Familiarity

ERP Software Experience

Microsoft Office Knowledge

Tools

SalesForce

SAP

Microsoft Dynamics D365

Job description

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Ecommerce Operations Manager, Nottingham

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Client:

Location:

Nottingham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

a234c07c6973

Job Views:

14

Posted:

17.06.2025

Expiry Date:

01.08.2025

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Job Description:

We are looking for an E-Commerce Operations Manager to join our Nottingham team on a full-time, permanent basis. This position requires you to be in office 5 days a week and candidates will be overseeing all the fulfilment out of the UK and orders.

WHAT YOU’D BE DOING IN THIS ROLE

• Oversees and owns all daily eCommerce operations out of the UK fulfilment centre including but not limited to order fulfilment, reverse logistics, inventory management, staff development, customer service communication
• eCom Operational lead for Environment, Health & Safety: overall administration and implementation of EHS including initiatives, programs and procedures
• Lead, guide, manage and continuously develop hired E-Commerce Operations associates and temporary team members along with managing and owning all on-site HR processes
• Responsible for leading and implementing a culture of continuous improvement and standardization of e-commerce operational processes
• Monitor and own ecommerce operations start to end; ability to analyse, investigate, and determine the root cause of issues or bottlenecks preventing perfect order fulfilment and focus on cost saving or increased throughput activities
• Local lead of ERP system including daily monitoring and issue resolving that does not allow for perfect fulfilment experience
• Monitor advancements in e-commerce order fulfilment automation and digital space for opportunities and new ideas to improve consumers’ order experience
• Identify and drive quick win initiatives within Operations that support longer-term business objectives
• Cross-collaboration with DECIEM departments to enable reporting on multiple eCommerce areas with the key goal of improvement—including but not limited to cost reduction, increased throughput, improved customer experience and safest practices
• Oversee logistics partners to ensure daily dispatches are accurate and orders are fulfilled on time and accurately.

SKILLS AND QUALIFICATIONS NEEDED TO GET THE JOB DONE

• 3+ years of people management and/or leadership experience within distribution is required
• 5+ years of working experience in warehouse and inventory management
• Familiarity with e-Commerce software (SalesForce, payment gateways, online fraud tools, personalization tools, etc.). SalesForce and Zenkraft
• Experience working with ERP software (SAP, Microsoft Dynamics D365)
• Intermediate knowledge of Microsoft Office, Excel, Word etc.

WHAT YOU’LL BE GAINING BY JOINING OUR TEAM

There’s a lot of good stuff that comes along with being a DECIEM team member. Here’s a few of our favourite perks and benefits, in no particular order…

• Generous Vacation & Personal Days, plus additional time off for volunteering in your community, voting, peaceful protesting, celebrating your birthday, and more.
• 6 months of paid time off for new parents (inclusive of all genders).
• Work from anywhere 4 weeks per year.
• A hybrid work model (for applicable roles).
• Summer Fridays - get off at 1pm all summer long! (for applicable roles).
• Unlimited access to an Employee Assistance Program that includes mental health care, mindfulness programs, and more.
• Access to Development Grants & a LinkedIn Learning membership to help you keep growing and learning.
• A generous discount on DECIEM products for you, your family, and your friends.