Ecommerce Operations Manager

Everpool Recruitment; England; Remote; GBP 50,000 - 70,000; Full time

Job summary

A dynamic online brand in the UK seeks an IT Ecommerce Operations Manager to enhance their online product offering. You will oversee ecommerce platform management, coordinate digital projects, and analyze improvements for user experience. Ideal candidates have strong skills in digital technologies and project management, coupled with knowledge of SaaS platforms.

Qualifications

• Experience in digital technologies, ideally with an ecommerce focus.
• Knowledge of SaaS platforms, such as PIM, CRM and ESP.
• Strong analytical, organisational and problem-solving skills.

Responsibilities

• Act as a conduit between Digital team and other departments.
• Ensure efficient running of the ecommerce platforms.
• Coordinate inter-departmental teams for projects.

Skills

Digital technologies

Project management

Analytical skills

Organisational skills

Problem-solving skills

Tools

PIM (Product Information Management)

CRM (Customer Relationship Management)

ESP (Email Service Provider)

GA4

ERP (Aptos)

Job description

Join a dynamic and rapidly expanding online brand are seeking an IT Ecommerce Operations Manager to support with the enhancement of their online product offering. This company embraces a culture of innovation, collaboration, and growth .Due to the ongoing expansion throughout digital channels, they are looking somebody who can oversee the smooth running of the ecommerce platforms and help to deliver continued growth in this key area of the business

Knowledge of SaaS platforms, such as PIM, CRM and ESP required.

What you’ll be doing:

• Acting as a conduit between the Digital team and other departments within the organisation and also external agencies and partners.
• Ensuring the efficient and effective running of the ecommerce platforms.
• Oversee web development plans, both ad-hoc and in-line with the wider digital strategy.
• Coordinate and project manage inter-departmental teams to deliver best-in-class projects on-time.
• Manage software integrations, including PIM (and PIM workflows), CRM databases and audience segmentation, email automations, loyalty programmes, review and social media integrations, along with despatch software.
• Provide a technical understanding for the business, on both new and existing software, assessing the benefits and analysing how they fit into the company’s plans.
• Identify areas for website improvement, focusing on UX and CRO techniques, presenting the financial implications.
• Produce and present digital trading and performance reports.
• Provide technical assistance, when required, to our stores, regarding the online ordering system.

We need you to have:

• Experience in digital technologies, ideally with an ecommerce focus.
• Knowledge of SaaS platforms, such as PIM, CRM and ESP.
• Project management experience, with a willingness to multi-task and get things done.
• Strong analytical, organisational and problem-solving skills.
• An ability to make the technical easy to understand.
• Enthusiasm for the worlds of digital, and fashion.

It would be great if you had:

• ERP (used for stock management, allocation and reporting) Aptos.
• PIM (Product Information Management software – Akeneo. Some understanding of how these systems work, not just the integration with the website, but how to amend their functionality to increase efficiency.
• ESP (Email Service Provider) / CRM (Customer Relationship Manager) – Mapp, but will change to Voyado shortly.
• GA4, or other Business Insights tools
• Others; Reviews/Customer Service/Loyalty/Site monitoring/Payment Gateways/A-B Testing