eCommerce & Marketing Assistant

Good Tuesday; Truro; On-site; GBP 25,000 - 28,000; Full time

Job summary

Good Tuesday, a design-led stationery brand, is seeking a motivated E-commerce Assistant to enhance their online shop and customer experience. This detail-oriented role includes uploading products, managing digital marketing, and ensuring excellent customer service. Join a growing company making a positive impact with creative tools and a supportive team.

Benefits

Flexible work hours

Generous product allowance and discounts

Ongoing training and development

Cycle to work scheme

Weekly team lunch

Regular team socials

Qualifications

• Detail-oriented team player with a proactive attitude.
• Strong English writing and copywriting skills.
• Experience with SEO and content writing.

Responsibilities

• Upload and optimize product listings on Shopify and marketplaces.
• Build and schedule marketing emails.
• Manage customer service platform and respond to inquiries.

Skills

Copywriting

Organizational Skills

Attention to Detail

Education

Experience writing product or web content

Familiarity with email platforms (Klaviyo)

Understanding of SEO principles

Tools

Shopify

Google Analytics

Job description

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Location: Zelah, Cornwall
Contract: Full-time (37.5 hrs per week)
Salary: £25,000-£28,000
Reports to: Marketing Manager

About Good Tuesday

Good Tuesday is a design-led stationery brand and a certified B Corp. We create beautiful tools to help people plan their time with purpose. We believe good planning creates space for what really matters.

We have all the makings of an iconic brand — impactful products, a loyal community, and a strong sense of purpose. We're growing fast, and we’re looking for curious, kind, and capable people who want to help grow a company that uses business as a force for good — and have fun doing it.

About the Role

We’re looking for a detail-loving, motivated E-commerce Assistant to support the smooth running of our online shop, content, and customer experience. You’ll take ownership of keeping our online presence sharp, our product listings accurate and engaging, and our digital marketing activity well executed.

From uploading new products across platforms to scheduling email campaigns and replying to customer enquiries, this role is varied and fast-paced — ideal for someone who enjoys combining creativity and organisation.

Key Responsibilities

Product Listings & Website Content

• Upload products to Shopify and marketplaces (Amazon, Faire, Etsy), ensuring content is consistent, accurate, and SEO-optimised
• Write and edit product descriptions that bring the brand to life while applying SEO best practices
• Optimise titles, bullet points, and keywords to drive visibility and conversion
• Coordinate with internal teams for accurate stock levels, pricing, and imagery
• Conduct keyword research and stay on top of marketplace and Shopify trends
• Support ad hoc updates to delivery info, static pages, and site banners
  
  

Email & Site Marketing

• Build and schedule marketing emails based on the content plan
• Upload and schedule site promotions and homepage features
• Keep promotional content up to date and aligned with current campaigns
  

Customer Experience

• Own the online customer service experience year-round, increasing support during peak periods
• Manage the customer service platform (Gorgias) set up and monitor stats on tickets, responses, and automations.
• Respond to queries, ensuring timely, positive outcomes
• Maintain our reputation for outstanding customer care
• Monitor and respond to customer reviews and feedback
• Prepare regular reports and suggest improvements
  
• Compile weekly and monthly e-commerce performance reports for review
• Support analysis of sales, conversion, and traffic across platforms
• Identify opportunities to improve listings, site layout, or platform visibility
• Stay up to date with platform releases and opportunities, pushing the team to test and adapt where relevant
  

General (Digital) Marketing Support

• Assist in campaign planning and execution
• Support with influencer outreach, affiliate admin, and social scheduling
• Help the marketing and e-commerce teams with any ad hoc research, tasks, or reporting
  

Like everyone on every team, including the directors, you’re happy to jump in and help wherever needed, including in the warehouse at times.

Requirements

About You

You’re a detail-oriented team player with a proactive attitude and a love for both systems and storytelling. You’re excited about ecommerce, content, and helping customers have a great experience. You take pride in your work, spot ways to improve things, and want to grow your skills in a purpose-led business.

• Excellent written English, with strong grammar, spelling, and copywriting
• Experience writing product or web content, ideally with SEO in mind
• Strong organisational skills and the ability to manage multiple tasks
• A proactive mindset and willingness to learn
• A calm and friendly communicator
  
• Strong Copywriting skills will be a huge advantage in this role.
• Previous experience with Shopify
• Familiarity with email platforms such as Klaviyo
• Understanding of SEO principles and keyword research tools
• Experience with Google Analytics

What We Offer

• Flexible work hours (core studio hours between 10am and 3pm)
• Generous product allowance and discounts
• Ongoing training and development
• Healthy Workplace pledge with annual health checks
• Cycle to work scheme
• Monthly personal budget to spend at one of the cafés on site
• Weekly team lunch
• Regular team socials

To Thrive at Good Tuesday

We use business as a force for good — Our values guide how we work, how we make decisions, and how we treat each other.

1. Customer First

We exist for our customers. We listen deeply, design meaningfully, and act fast to serve their needs. Every decision starts here.
What we expect:
You think like a customer — in how you design, communicate, solve problems, or prioritise your time. You care about creating helpful, joyful experiences.

2. Caring

We lead with empathy. Whether it’s our team, customers, or partners — we treat people with kindness, assume good intentions, and build trust through respect.
What we expect:
You’re thoughtful in how you speak, write, and show up. You look out for others, give feedback constructively, and support the team without ego.

3. Raise the Bar

We’re not here to be average. We go for better — in quality, creativity, and how we show up every day.
What we expect:
You take pride in your work. You ask “how could this be even better?” and you care about the details — whether it’s a product, a process, or a team project.

We speak clearly and take responsibility. We do what we say, take feedback well, and build trust in small moments — and big ones.
What we expect:
You communicate openly. You meet deadlines, own mistakes, and follow through. You help build a culture of trust, not blame.

5. Purposeful

We act with intention. No busy work, no filler. We focus on what moves the needle and build systems that last.
What we expect:
You prioritise high-impact work, challenge unnecessary complexity, and think beyond today’s to-do list. You make things better, not just busier.

• You are a doer
• You’re a team player
• You are honest, straightforward and transparent
• You are a good teacher/mentor (approachable and accessible)
• You want to get your hands dirty
• You solve problems
• You are resilient
• You are flexible
• You are entrepreneurial, smart, and passionate
• If you don't know something, you say so — then go figure it out
• You love working in a creative environment
• You have a sense of humour
• You are an insatiable learner

Our Commitment to Equality

Good Tuesday is an equal opportunity employer. We believe diverse teams build better businesses, and we are committed to creating an inclusive, equitable, and supportive workplace where everyone feels valued. We welcome applicants from all backgrounds and experiences and are actively working to remove barriers in our recruitment and employment practices.