Ecommerce Manager - Luxury Fragrance

Veblen International; Greater London; On-site; GBP 45,000; Full time

Job summary

Join a prestigious luxury fragrance house as an E-Commerce Manager, driving digital revenue and enhancing customer experiences. This pivotal role involves full responsibility for e-commerce performance and platform optimisation, shaping the brand's digital presence across international markets. Ideal candidates will have extensive experience in luxury e-commerce, a data-driven mindset, and a passion for delivering best-in-class digital experiences.

Benefits

Competitive salary and benefits package.

Join a globally admired luxury brand.

Be part of a close-knit, entrepreneurial team.

Shape the future of a fast-growing e-commerce business.

Qualifications

• Minimum 4 years' e-commerce experience in luxury or beauty.
• Proven success in driving D2C performance and improving conversion rates.

Responsibilities

• Define and execute the global e-commerce strategy.
• Manage trading calendars, campaign execution, and digital merchandising.
• Leverage CRM tools and data analytics for customer retention.

Skills

Data-driven

Detail-oriented

Commercially minded

Passionate about luxury

Tools

Shopify

GA4

Job description

A rare opportunity to join one of the world’s most prestigious luxury fragrance houses as they enter a new phase of international digital growth. Known for its uncompromising quality, artisanal craftsmanship, and global cult following, the brand blends timeless elegance with cutting-edge innovation—making it a benchmark in haute parfumerie.

We are seeking an experienced and commercially savvy E-Commerce Manager to take ownership of the brand’s global online business. The successful candidate will drive digital revenue, enhance the customer journey, and ensure the online experience reflects the excellence and refinement the house is known for.

About the Role

Reporting directly to the CEO, this is a pivotal role with full responsibility for e-commerce performance, platform optimisation, CRM, and digital trading. You’ll be empowered to shape the brand’s digital presence across international markets and lead initiatives to elevate performance and customer retention.

Key Responsibilities

• Define and execute the global e-commerce strategy across all owned platforms.
• Own day-to-day site management and ensure the brand’s luxury positioning is reflected in every digital touchpoint.
• Manage trading calendars, campaign execution, and digital merchandising.
• Partner with tech, creative, and marketing teams to deliver an exceptional online experience.
• Leverage CRM tools and data analytics to drive personalisation, loyalty, and customer lifetime value.
• Deliver actionable insights through regular performance reporting.

About You

• Minimum 4 years' e-commerce experience in luxury, beauty, or premium consumer goods.
• Proven success in driving D2C performance, increasing AOV, and improving conversion rates.
• Deep understanding of luxury digital retail and customer behaviour.
• Hands-on experience with platforms such as Shopify and tools like GA4.
• Data-driven, detail-oriented, and commercially minded.
• Passionate about luxury and committed to delivering best-in-class digital experiences.

What’s in it for You

• Join a globally admired, London-based luxury brand with deep heritage and future-forward ambitions.
• Be part of a close-knit, entrepreneurial team with high levels of ownership and visibility.
• Shape the future of a fast-growing e-commerce business in the luxury space.
• Competitive salary and benefits package.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and General Business

• Industries

  Retail Luxury Goods and Jewelry, Personal Care Product Manufacturing, and Wholesale Luxury Goods and Jewelry

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