Ecommerce Manager - Luxury Fragrance

Veblen International; Greater London; Hybrid; GBP 50,000 - 90,000; Full time

Job summary

A prestigious luxury fragrance house is seeking an E-Commerce Manager to lead their global online business. This pivotal role involves driving digital revenue, enhancing customer experiences, and optimizing e-commerce performance. With a focus on luxury and innovation, you will collaborate with tech and marketing teams to deliver exceptional online experiences. Join a dynamic and entrepreneurial team dedicated to shaping the future of luxury e-commerce, where your contributions will directly impact the brand's growth and success.

Benefits

Competitive salary

Benefits package

Entrepreneurial team environment

Qualifications

• 4+ years of e-commerce experience in luxury or premium goods.
• Proven success in driving D2C performance and improving conversion rates.

Responsibilities

• Define and execute global e-commerce strategy across all platforms.
• Manage trading calendars and campaign execution.

Skills

E-Commerce Management

Digital Marketing

Data Analysis

CRM Tools

Customer Journey Optimization

Education

Bachelor's Degree in Marketing or Business

Tools

Shopify

Google Analytics 4 (GA4)

Job description

E-Commerce Manager – Luxury Fragrance

Location: London, UK (Hybrid working)

Full-time position

A rare opportunity to join one of the world’s most prestigious luxury fragrance houses as they enter a new phase of international digital growth. Known for its uncompromising quality, artisanal craftsmanship, and global cult following, the brand blends timeless elegance with cutting-edge innovation—making it a benchmark in haute parfumerie.

We are seeking an experienced and commercially savvy E-Commerce Manager to take ownership of the brand’s global online business. The successful candidate will drive digital revenue, enhance the customer journey, and ensure the online experience reflects the excellence and refinement the house is known for.

About the Role

Reporting directly to the CEO, this is a pivotal role with full responsibility for e-commerce performance, platform optimisation, CRM, and digital trading. You’ll be empowered to shape the brand’s digital presence across international markets and lead initiatives to elevate performance and customer retention.

Key Responsibilities

• Define and execute the global e-commerce strategy across all owned platforms.
• Own day-to-day site management and ensure the brand’s luxury positioning is reflected in every digital touchpoint.
• Manage trading calendars, campaign execution, and digital merchandising.
• Partner with tech, creative, and marketing teams to deliver an exceptional online experience.
• Leverage CRM tools and data analytics to drive personalisation, loyalty, and customer lifetime value.
• Deliver actionable insights through regular performance reporting.

About You

• Minimum 4 years' e-commerce experience in luxury, beauty, or premium consumer goods.
• Proven success in driving D2C performance, increasing AOV, and improving conversion rates.
• Deep understanding of luxury digital retail and customer behaviour.
• Hands-on experience with platforms such as Shopify and tools like GA4.
• Data-driven, detail-oriented, and commercially minded.
• Passionate about luxury and committed to delivering best-in-class digital experiences.

What’s in it for You

• Join a globally admired, London-based luxury brand with deep heritage and future-forward ambitions.
• Be part of a close-knit, entrepreneurial team with high levels of ownership and visibility.
• Shape the future of a fast-growing e-commerce business in the luxury space.
• Competitive salary and benefits package.