Ecommerce Manager - Japanese Speaking

Vivienne Westwood; London; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading fashion brand is looking for an Ecommerce Manager - Japanese Speaking to develop their e-commerce strategy in London. This full-time role includes managing operations, website performance, and driving sales. The ideal candidate has leadership experience and proficiency in relevant B2C platforms, with a strong command of Japanese and English. Benefits include health support, generous leave, and career development opportunities.

Benefits

Training opportunities

Health & Wellbeing support

Perkbox membership

Cycle to work scheme

Generous annual leave

Pension scheme

Career development opportunities

Qualifications

• Strong leadership with successful team and project management experience.
• Proficient in B2C platforms and relevant technologies.
• Experienced in data reporting and analysis.

Responsibilities

• Develop and maintain the New Ecommerce Japan website locale.
• Act as the main point of contact for Japan e-commerce operations.
• Monitor, track and report on all Japan locale revenue and sales.

Skills

Leadership skills

B2C platform proficiency

Salesforce Commerce Cloud (SFCC)

HTML

XML

SEO knowledge

Data reporting and analysis

SAP

Excel

UI/UX expertise

Customer Experience (CX)

Japanese language

Chinese language

English language

Job description

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Ecommerce Manager - Japanese Speaking, London

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 35efa1fa475c

Job Views: 13

Posted: 12.08.2025

Expiry Date: 26.09.2025

Job Description:

Vivienne Westwood is one of the most iconic British fashion brands, renowned for its heritage, innovative design, and commitment to culture and activism. We care deeply about our people and the environment, and our core values — Gaia, Quality not Quantity, Activism, Culture & Heritage — guide us daily. If you share our passion for creativity, sustainability, and innovation, we’d love to hear from you.

About the Role

We are excited to offer an opportunity for an Ecommerce Manager - Japanese Speaking to join our Ecommerce team on a full-time basis for 12 months. This role will be based in our Merton office.

Oversees the overall e-commerce strategy, operations, and performance. Responsible for driving sales and improving customer experience.

Key Responsibilities

• Develop and maintain the New Ecommerce Japan website locale.
• Act as the main point of contact for all B2C Japan locale e-commerce operations, overseeing website management, supply chain, fulfilment, and customer service.
• Manage Japan partner instructions and guidelines, coordinating activities related to Japan locale operations.
• Monitor, track, and report on all Japan locale revenue, sales, and targets, ensuring milestones are met.
• Conduct competitor benchmarking within the Japan e-commerce landscape.
• Manage the day-to-day operations of Japan ecommerce team, ensuring optimal website performance.
• Oversee website merchandising, data management, and project timelines.
• Track and analyse sales performance and key metrics, providing insights for strategies.
• Conduct site audits and implement initiatives to improve customer experience (CX) and user experience (UX).
• Collaborate with Buying and Commercial teams to align trading strategies.
• Manage relationships with stakeholders, ensuring clear communication.
• Maintain online processes and guidelines for website teams and Japanese partners.

(Additional duties may be required)

Profile & Key Skills

• Strong leadership with successful team and project management experience.
• Proficient in B2C platforms, Salesforce Commerce Cloud (SFCC), HTML, XML, and SEO.
• Experienced in data reporting and analysis using SAP and Excel.
• Expertise in UI, UX, and Customer Experience (CX).
• Japanese (Mandatory), Chinese (Preferred), English (Mandatory).

Benefits

• Training opportunities
• Health & Wellbeing support (including Private Medical Insurance, EAP, Gym discounts, Financial Planning)
• Perkbox membership
• Cycle to work scheme
• Generous annual leave
• Pension scheme
• Career development opportunities
• Work for a company that values people and the environment