eCommerce Manager - Food & Drink

Holland and Barrett; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Holland and Barrett is seeking an eCommerce Manager to lead the food and drink category strategies in London. This role involves developing and implementing comprehensive strategies, coordinating with various teams, and optimizing customer experiences. The ideal candidate will have strong e-commerce knowledge, analytical skills, and the ability to drive revenue opportunities in a dynamic environment.

Benefits

H&B Employee Discount - 25%

Bonus

Pension contributions

33 Days Holiday (including bank holidays)

Private Medical Care

Exclusive retailer benefits

Electric Car Scheme

Qualifications

• Strong knowledge of e-commerce principles and strategies.
• Experience in market trend analysis within Food & Drink.
• Proficient in digital analytics tools for performance measurement.

Responsibilities

• Develop and implement category strategies to exceed revenue targets.
• Analyze market trends and customer behavior for growth opportunities.
• Collaborate with teams to enhance the customer journey and performance.

Skills

E-commerce principles

Market trend analysis

Analytical skills

Data-driven insights

Communication skills

Tools

Google Analytics

Tableau

Job description

Social network you want to login/join with:

eCommerce Manager - Food & Drink, London

Client: Holland and Barrett

Location: London, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference:

780d56e2e18c

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

Job Description:

The Purpose of the Role:

To lead and develop the e-commerce category strategies for Food & Drink products, focusing on achieving revenue and profitability targets through market analysis, customer insights, and collaboration across teams.

Key Responsibilities:

• Develop and implement comprehensive category strategies to achieve and exceed revenue and profitability targets. Analyse market trends, customer behaviour, and competitive landscape to identify growth opportunities.
• Use data-driven insights to identify and implement continuous improvements to site and category performance.
• Collaborate with digital, product, engineering, UX, operations, and customer service teams to ensure seamless customer experiences.
• Coordinate with supply chain and logistics to manage inventory levels and demand forecasting.
• Drive on-site campaign activity and promotional changeovers based on commercial opportunities and customer demand.
• Enhance the customer journey from discovery to post-purchase, leveraging data for decision-making.

Location:

This role can be based in Nuneaton or London, with occasional travel to other H&B locations. We support flexible and hybrid working arrangements with a minimum of 2 days in the office.

The Person:

Key Requirements:

• Strong knowledge of e-commerce principles, including promotional strategies and customer journey mapping.
• Experience in monitoring market trends and translating insights into strategies, preferably within Food & Drink.
• Proficiency in digital analytics tools (Google Analytics, Tableau, etc.) for performance measurement and improvements.
• Knowledge of CMS and merchandising tools to optimize website and app performance.
• Proven ability to identify and implement revenue-driving opportunities quickly.
• Strong analytical skills to interpret complex data and identify trends.
• Excellent communication and collaboration skills.

What we offer:

Our Benefits include:

• H&B Employee Discount - 25%
• Bonus
• Pension contributions
• 33 Days Holiday (including bank holidays)
• Private Medical Care
• Exclusive retailer benefits
• Electric Car Scheme

We are committed to diversity and inclusion, embracing all backgrounds and identities. Holland & Barrett does not accept unsolicited resumes from search firms/recruiters.