eCommerce Manager - Beauty

Holland & Barrett; London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading health and wellness retailer is seeking an eCommerce leader for their Beauty category. In this hybrid role based in London, you will develop strategies to drive growth and optimize customer experiences. The ideal candidate has a strong background in beauty eCommerce and is skilled in data-driven decision making. Great benefits and a chance to shape the future of beauty retail await you.

Benefits

Health Cash Plan

Life Assurance

Private Virtual GP

FREE at-home blood test kit

Holiday Purchase option

Pension Contribution

Access to gyms and wellbeing apps

Qualifications

• Experience in beauty eCommerce with demonstrable results.
• Strong partnerships for commercial growth.
• Success managing suppliers in fast-paced environments.
• Expertise in crafting converting campaigns.
• Ability to use insights for strategy optimization.

Responsibilities

• Develop and implement a Beauty eCommerce strategy.
• Analyze data and customer insights to find new opportunities.
• Manage relationships with beauty brands for improved listings.
• Ensure product availability and optimize stock levels.
• Enhance customer experiences on the site and app.
• Collaborate with cross-functional teams for seamless journeys.
• Drive innovation in personalized beauty experiences.

Skills

eCommerce expertise

Supplier & vendor management

Marketplace knowledge

Promotional planning

Data-driven decision making

Strategic thinking

Influential communication

Tools

Google Analytics

Tableau

Metabase

Content Square

Job description

Holland & Barrett is undergoing a bold digital transformation - and we're growing fast. With over £880 million in annual revenue and double-digit growth for two consecutive years, we're investing heavily in modernising our platforms, expanding our ecommerce capabilities, and delivering personalised wellness experiences across every touchpoint.

Our online platform now holds a 35% share of the UK health and wellness ecommerce market, growing 20% year-on-year. From AI-powered product recommendations and virtual consultations to our mobile-first wellness app, we're building a seamless, data-driven ecosystem that connects customers with the right products, advice, and services - wherever they are.

This is a pivotal moment for digital talent to join us. Whether it's optimising user journeys, scaling multi-category commerce, or driving innovation in personalisation and fulfilment, we're looking for people who want to shape the future of wellness retail and make a real impact in a fast-moving, tech-enabled environment

The Role

We're on the hunt for a visionary eCommerce leader to help us take our Beauty category to the next level at a time of bold digital transformation. With Holland & Barrett's online platform now a market leader in health and wellness - powered by AI-driven personalisation and a rapidly expanding own-label range - this is your chance to shape the future of beauty in a business that's redefining how customers discover, shop, and care for themselves online

What you'll be doing?

• Craft and own a bold Beauty eCommerce strategy that smashes growth targets and sets new standards in the industry.
• Spot trends before they happen - use data, customer insights, and competitor analysis to unlock new opportunities and stay ahead of the curve.
• Partner with top beauty brands to elevate product listings, sharpen pricing, and deliver irresistible promotions.
• Forecast like a pro - ensure the right products are in the right place at the right time, minimising stockouts and maximising sell-through.
• Turn insights into action - optimise our site and app experience to keep customers inspired, engaged, and coming back for more.
• Collaborate cross-functionally with UX, tech, marketing, and supply chain teams to create seamless, end-to-end customer journeys.
• Lead innovation in personalisation and discovery, making the Beauty experience feel tailor-made for every shopper.
  
  

Location: This is a hybrid role based in London or Nuneaton, with the requirement to be in the office at least two days per week.

The Person

What we're looking for in you?

• eCommerce expertise that delivers - you'll need to have a background in beauty and an understanding of how to turn digital potential into real-world results.
• Supplier & vendor management mastery - you've built strong partnerships and driven impressive commercial growth through strategic collaboration.
• Marketplace knowledge - proven success managing suppliers in a fast-paced marketplace environment, with a clear track record of boosting performance and scaling growth.
• Promotional planning - you understand trading cycles and digital merchandising like the back of your hand, and know how to craft campaigns that convert.
• Data-driven decision maker - fluent in platforms like Google Analytics, Tableau, Metabase, and Content Square, you use insights to steer strategy and optimize performance.
• Strategic thinker with market savvy - you translate trends and insights into actionable plans that keep us ahead of the curve.
• Influential communicator – your ability to align and inspire stakeholders across the business sets you apart.
  
  

What We Can Offer

Wellbeing & Lifestyle Benefits

• Salary that reflects your impact
• Health Cash Plan
• Life Assurance
• Private Virtual GP
• FREE at-home blood test kit
• Holiday Purchase option
• Pension Contribution
• Access to ‘Wellhub' with gyms, studios and wellbeing apps
  
  

Discounts & Savings

• 25% Colleague Discount with FREE Next Day Delivery
• Exclusive Discounts from a wide range of partners
• £/€50 Annual Product Allowance to spend in store
  
  

Learning & Development

• Access to a variety of learning opportunities, including Level 2-5 Apprenticeships, Workshops and our Digital Learning Library
• AND MORE!
  
  

Holland & Barrett does not accept unsolicited resumes from search firms/recruiters. Please do not forward resumes to our job alias, employees, or any other company location. Holland & Barrett is not and will not be responsible for any fees if a candidate submitted by a search firm/recruiter unless otherwise agreed with respect to specific open position(s).