Ecommerce Manager - Beauty

HOLLAND AND BARRETT; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading health and wellness retailer is seeking an eCommerce leader to elevate their Beauty category amidst a digital transformation. You will craft innovative strategies and collaborate with top brands to drive growth. The ideal candidate should have a background in beauty, strong supplier management skills, and be data-driven. This hybrid role requires presence in the office at least two days a week and offers various wellbeing benefits.

Benefits

Health Cash Plan

Life Assurance

Private Virtual GP

FREE at-home blood test kit

Holiday Purchase option

Pension Contribution

Discounts and Savings

Qualifications

• Background in beauty and experience delivering eCommerce results.
• Strong partnerships and impressive commercial growth.
• Proven success in a fast-paced marketplace environment.
• Understanding of trading cycles and digital merchandising.
• Fluency in data platforms to steer strategy.
• Ability to translate insights into actionable plans.
• Capability to align and inspire stakeholders.

Responsibilities

• Craft and own a bold Beauty eCommerce strategy.
• Spot trends and use data for new opportunities.
• Partner with beauty brands for product elevation.
• Forecast product availability to maximize sell-through.
• Optimize site and app experience for customer engagement.
• Collaborate with cross-functional teams.
• Lead innovation in personalisation and discovery.

Skills

eCommerce expertise

Supplier & vendor management

Marketplace knowledge

Promotional planning

Data-driven decision making

Strategic thinking

Influential communication

Tools

Google Analytics

Tableau

Metabase

Content Square

Job description

Holland & Barrett is undergoing a bold digital transformation - and we're growing fast. With over £880 million in annual revenue and double-digit growth for two consecutive years, we're investing heavily in modernising our platforms, expanding our ecommerce capabilities, and delivering personalised wellness experiences across every touchpoint.

Our online platform now holds a 35% share of the UK health and wellness ecommerce market, growing 20% year-on-year. From AI-powered product recommendations and virtual consultations to our mobile-first wellness app, we're building a seamless, data-driven ecosystem that connects customers with the right products, advice, and services - wherever they are.

This is a pivotal moment for digital talent to join us. Whether it's optimising user journeys, scaling multi-category commerce, or driving innovation in personalisation and fulfilment, we're looking for people who want to shape the future of wellness retail and make a real impact in a fast-moving, tech-enabled environment

The Role:

We're on the hunt for a visionary eCommerce leader to help us take our Beauty category to the next level at a time of bold digital transformation. With Holland & Barrett's online platform now a market leader in health and wellness - powered by AI-driven personalisation, AR beauty try-ons, and a rapidly expanding own-label range - this is your chance to shape the future of beauty in a business that's redefining how customers discover, shop, and care for themselves online

What you'll be doing?

• Craft and own a bold Beauty eCommerce strategy that smashes growth targets and sets new standards in the industry.
• Spot trends before they happen - use data, customer insights, and competitor analysis to unlock new opportunities and stay ahead of the curve.
• Partner with top beauty brands to elevate product listings, sharpen pricing, and deliver irresistible promotions.
• Forecast like a pro - ensure the right products are in the right place at the right time, minimising stockouts and maximising sell-through.
• Turn insights into action - optimise our site and app experience to keep customers inspired, engaged, and coming back for more.
• Collaborate cross-functionally with UX, tech, marketing, and supply chain teams to create seamless, end-to-end customer journeys.
• Lead innovation in personalisation and discovery, making the Beauty experience feel tailor-made for every shopper.

Location: This is a hybrid role based in London or Nuneaton, with the requirement to be in the office at least two days per week.

The Person:

What we're looking for in you?

• eCommerce expertise that delivers - you'll need to have a background in beauty and an understanding of how to turn digital potential into real-world results.
• Supplier & vendor management mastery - you've built strong partnerships and driven impressive commercial growth through strategic collaboration.
• Marketplace knowledge - proven success managing suppliers in a fast-paced marketplace environment, with a clear track record of boosting performance and scaling growth.
• Promotional planning - you understand trading cycles and digital merchandising like the back of your hand, and know how to craft campaigns that convert.
• Data-driven decision maker - fluent in platforms like Google Analytics, Tableau, Metabase, and Content Square, you use insights to steer strategy and optimize performance.
• Strategic thinker with market savvy - you translate trends and insights into actionable plans that keep us ahead of the curve.
• Influential communicator - your ability to align and inspire stakeholders across the business sets you apart.

What we can offer:

Wellbeing & Lifestyle Benefits

• Salary that reflects your impact
• Health Cash Plan
• Life Assurance
• Private Virtual GP
• FREE at-home blood test kit
• Holiday Purchase option
• Pension Contribution
• Access to 'Wellhub' with gyms, studios and wellbeing apps

Discounts & Savings

• 25% Colleague Discount with FREE Next Day Delivery
• Exclusive Discounts from a wide range of partners
• £/€50 Annual Product Allowance to spend in store

Learning & Development

• Access to a variety of learning opportunities, including Level 2-5 Apprenticeships, Workshops and our Digital Learning Library