Ecommerce Manager

Michael Page (UK); London; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An innovative and award-winning haircare brand is seeking an Ecommerce Manager to take charge of their online performance. This role involves driving conversion and revenue through effective management of DTC and marketplace strategies. You will leverage analytical tools to optimize website performance and collaborate with digital teams to enhance customer acquisition and retention efforts. With a strong focus on data-driven decision-making, you will implement promotional calendars and manage inventory forecasting. Join a dynamic team where your contributions will directly impact the growth of a pioneering brand in the beauty industry, all while enjoying flexible working arrangements.

Benefits

Competitive salary

Flexible working

Hybrid working

Qualifications

• Experience managing .com platforms, preferably Shopify, in the hair/beauty category.
• Strong analytical skills with data-driven decision-making expertise.

Responsibilities

• Drive DTC and marketplace performance, managing site trading and UX/UI optimisation.
• Collaborate on digital growth strategies, focusing on paid media and SEO.

Skills

Ecommerce Management

Analytical Skills

Digital Marketing

Customer Acquisition Strategies

Project Management

Tools

Google Analytics

Shopify

Klaviyo

Triple Whale

Meta

Job description

• Fantastic opportunity for a Ecommerce Manager
• To join a multi-award winning haircare brand

About Our Client

A multi-award-winning, science-backed haircare brand that's shaking up the industry.

Job Description

Key Responsibilities:

Website & Trading:

• Own DTC and marketplace performance, driving conversion, AOV, traffic, and revenue.
• Manage day-to-day site trading, content updates, merchandising, and UX/UI optimisation.
• Execute promotional calendars and product launches in collaboration with global marketing.
• Oversee inventory forecasting and coordination with supply chain.
• Leverage data tools (e.g. GA, Triple Whale) for performance tracking and insight generation.
• Collaborate with dev teams/agencies to implement features and troubleshoot.

Digital Growth:

• Partner with digital teams to optimise paid media, SEO, and acquisition strategies.
• Use A/B testing and analytics to drive CRO and growth initiatives.
• Support CRM and email strategies through segmentation and personalisation.

Customer Experience & Retention:

• Implement loyalty programmes and retention strategies in collaboration with brand and marketing.
• Ensure a seamless and localised customer journey across all digital touchpoints.

The Successful Applicant

Experience in managing and optimising .com platforms, preferably Shopify, and within the hair/beauty category.
Strong analytical skills and experience with Google Analytics, Triple Whale, Meta, TTS, Klaviyo A/B testing, and data-driven decision-making.
Strong commercial and trade experience, with a deep understanding of the key levers to pull throughout the marketing funnel to drive growth within e-commerce.
Deep understanding of digital marketing, performance marketing, and customer acquisition strategies.
Proven success in scaling ecommerce businesses and driving significant revenue growth.
A confident and accountable self-starter who can work autonomously and within wider teams.
Excellent project management, organisational, and strategic thinking abilities.

What's on Offer

Competitive salary and package
Flexible/hybrid working