Ecommerce Manager

Puig; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dynamic UK Ecommerce Manager to enhance Penhaligon's online presence. In this pivotal role, you will drive performance through strategic planning, data analysis, and cross-functional collaboration. Your expertise will shape the customer journey, ensuring a seamless experience that resonates with fragrance enthusiasts. You'll manage the ecommerce P&L, optimize stock forecasting, and lead innovative marketing campaigns. Join a creative and inclusive culture that values your contributions and supports your professional growth. This is your chance to make a significant impact in the luxury retail space!

Benefits

Learning and Development Opportunities

Competitive Compensation & Benefits Package

Welcoming Work Culture

Opportunities for Growth

Qualifications

• 4+ years in ecommerce trading, ideally in beauty or luxury retail.
• Deep understanding of digital trading, forecasting, and range planning.

Responsibilities

• Own the UK ecommerce P&L, driving revenue and conversion.
• Forecast revenue and manage onsite sampling strategy.

Skills

Ecommerce Trading

Digital Strategy

Data Analysis

Stakeholder Management

Customer Experience

Education

Bachelor's Degree

Tools

Content Square

Google Analytics

Power BI

Ecommerce Platforms

Job description

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The Opportunity

As our UK Ecommerce Manager, you will own and drive the performance of Penhaligons.com in the UK market. From digital strategy and onsite experience to forecasting, range planning, sampling, and stock management, you will deliver a seamless, high-converting customer journey that brings the magic of Penhaligon's into the homes of fragrance lovers across the UK.

This is a unique opportunity for a commercially minded ecommerce professional who's equally at ease with data, customer experience, and cross-functional collaboration.

What you'll get to do

• Own the UK ecommerce P&L, driving revenue, conversion, and profit across the market.
• Forecast revenue, orders, and AOV across trading periods, working with finance and marketing teams to align targets with performance drivers.
• Lead range planning and stock forecasting for the UK site-ensuring availability, visibility, and sell-through of new launches, core lines, and online exclusives.
• Manage onsite sampling strategy in collaboration with marketing and CRM-optimising for trial, discovery, and conversion.
• Define and execute the UK trading calendar, including launches, campaigns, and promotional activity.
• Monitor product performance, conversion, and customer behaviour-making agile decisions to maximise sales and margin.
• Work with Content Square & Google Analytics to analyse the customer journey, identify friction points, and drive continuous UX improvements in conjunction with the CRO and UX teams.
• Brief and manage changes to site content, navigation, and landing pages to support performance goals.
• Own the UK site's onsite merchandising, taxonomy, and product discoverability across all devices.
• Partner with global teams across Digital Marketing, CRM, Logistics, Creative, and Customer Service to ensure a cohesive and elevated ecommerce experience.
• Work with the supply chain team to align on stock availability and demand forecasting for the UK.
• Execute UK campaign rollouts in line with global brand direction and local commercial goals.
• Ensure product storytelling and site content aligns with the tone and luxury aesthetic of the Penhaligon's brand.
• Support CRM initiatives by integrating onsite touchpoints with email, sampling, and loyalty strategies.

We'd love to meet you if you have

• 4+ years in ecommerce trading, ideally within beauty, luxury retail, or lifestyle sectors.
• Deep understanding of digital trading, forecasting (revenue, orders, AOV), stock forecasting, and range planning.
• Hands-on experience with tools such as Content Square, Google Analytics, Power BI, and ecommerce platforms.
• Track record of using data to drive decisions across UX, merchandising, and promotions.
• Experience in developing sampling strategies to drive engagement and conversion.
• Strong stakeholder management, with the ability to work cross-functionally in a fast-paced, collaborative environment.
• Creative eye with a commercial mindset-and a true love for customer experience.

A few things you'll love about us

• An entrepreneurial, creative and welcoming work culture
• A range of learning and development opportunities
• An international company with plenty of opportunities to grow
• A competitive compensation & benefits package

Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.

Job Req ID: 28473

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