Ecommerce Manager

JR United Kingdom; Fareham; Hybrid; GBP 30,000 - 50,000; Full time

Job description

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PINK GIRAFEE ARE A RECRUITENT AGENCY HIRING ON BEHALF OF THE CLIENT.

YOU MUST HAVE FULL RIGHT TO WORK IN THE UK.

YOU MUST LIVE WITHIN A COMMUTABLE DISTANCE AND HAVE ACCESS TO YOUR OWN CAR.

2–4 years’ experience in eCommerce, digital marketing, or agency account management

We’re looking for an eCommerce Account Manager to help deliver outstanding work across digital platforms, marketplaces, and performance-led campaigns. You’ll be confident managing multiple projects and clients, collaborating closely with our in-house teams to keep things on track and driving results.

This is a hands-on role in a fast-moving space – perfect for someone who thrives on variety, takes ownership, and genuinely enjoys seeing the numbers move in the right direction.

What you'll be doing

Client service You’ll be the day-to-day lead across eCommerce accounts – keeping clients informed, projects moving, and performance front and centre.

• Manage eCommerce projects from brief through to delivery, ensuring deadlines and budgets are met
• Build strong, collaborative relationships with clients, becoming a trusted point of contact
• Understand the full digital customer journey – from product pages to checkout and beyond
• Brief creative and content teams for product listings, landing pages, or campaign asset
• Coordinate creative, studio and media teams to deliver standout work across digital platforms
• Confidently manage and update content across platforms like Shopify and WooCommerce
• Spot and resolve operational issues quickly and independently, keeping delivery on track
• Support campaign delivery across paid media and marketplaces, working alongside our Digital team
• Monitor and manage client budgets, reporting on progress and spend
• Use performance data and insights (conversion rates, AOV, ROI) to inform decisions and client comms
• Help maintain a clear and consistent brand tone of voice across all digital touchpoints

Internal collaboration You’ll work closely with our creative, media, and development teams to keep things running smoothly and spot ways we can work smarter.

• Communicate clearly and regularly across departments
• Support junior team members and share your expertise
• Flag any issues early and help find practical solutions
• Keep internal systems and reporting up to date
• Manage third-party suppliers or tools when needed
• Confident learning and working across new CMS and eCommerce tools depending on client needs

Strategy and thinking

You don’t need to be a strategist, but you do need to think.

• Understand how eCommerce campaigns tie into wider brand goals and performance metrics
• Stay curious about digital trends, customer behaviour, and market shifts
• Help translate client goals into clear briefs and realistic plans
• Apply your knowledge of conversion drivers and sales performance to recommend data-led improvements
• Spot patterns in sales data or user behaviour to improve performance
• Suggest optimisations, new platform features, or content improvements

We’re all responsible for growing the agency – by doing great work and spotting opportunities.

• Get to know your clients’ products, platforms, and ambitions inside-out
• Look for ways to add value – whether it’s a new idea, platform tweak, or sales insight
• Be commercially aware – recognising growth opportunities or service gaps
• Support new business proposals when needed

Who you are

Must have:

• 2–4 years’ experience in eCommerce, digital marketing, or agency account management
• Comfortable using Shopify, WooCommerce, or similar platforms
• Understands performance metrics like conversion rate, ROAS, and AOV
• Experienced in working with or alongside paid media and digital campaigns
• Comfortable leading client calls, presenting performance updates, and managing expectations
• Able to troubleshoot eCommerce issues and find practical, scalable solutions
• Experience briefing creative or content teams for eCommerce campaigns and product listings
• Adaptable to new CMS or eCommerce platforms and tools as needed
• Strong communicator – clear, collaborative, and confident across all teams and client touchpoints
• Commercially minded and confident managing budgets
• Happy in a hybrid role with a small team where everyone mucks in

Desirable (Nice to have):

• Experience with Google Analytics, CRM systems, or email marketing
• International eCommerce or multi-market experience
• Awareness of SEO best practices for product content
• Understanding of fulfilment, logistics, or backend operations
• Experience working with product feeds or catalogue management tools (e.g., Google Merchant Centre)

What it’s like to work with us

We care about what we do and how we do it. Our culture is built around the belief that people do their best work when they feel supported, heard, and proud to be part of something. That means open conversations, space to grow, and plenty of laughs along the way.

From flexible start times and duvet days to surprise fun breaks, wellness challenges and quarterly socials, we’re always finding ways to make the everyday better. We celebrate the wins, support each other when it’s tough, and genuinely enjoy working together.